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American Eagle Financial Credit Union · 12 hours ago

Teller (Member Account Rep)

Vernon, CT

Part-time

Onsite

Entry Level

1+ years exp

American Eagle Financial Credit Union is a purpose-driven organization focused on enriching lives and promoting financial freedom. As a Member Account Representative, you will provide personalized support to members, assist with transactions, and promote community engagement.

BankingConsultingFinanceFinancial ServicesInsurance

Responsibilities

Member Service

Maintain a polite and professional demeanor in all communications, whether in person or over the phone to build trust and foster positive relationships with members

Engage in active listening during interactions with members, fully focusing on their needs and concerns, and providing thoughtful, accurate responses to ensure their satisfaction

Make sales referrals and suggest alternative self-service options to provide convenient solutions and enhance the overall member experience

Transaction Processing

Processing a variety of transactions accurately and efficiently in accordance with established policies, procedures, and regulatory compliance

Adhere to balancing standards by accurately completing end-of-day balancing and following security procedures for cash handling

Leverage digital tools to enhance member engagement, ensuring seamless access to online and mobile platforms, personalizing the experience

Community

Represent the credit union at sponsored community events to promote positive engagement

Participate in volunteer activities within the local community to support and enhance the credit union’s presence