Texas Health and Human Services ยท 15 hours ago
Tools Support Administrator (IIR/OpCon/Cognos/Spectrum)
Austin, TX
Full-time
Hybrid
Senior Level, Lead/Staff
$5,797.66/mo - $6,717.75/mo
8+ years expTexas Health and Human Services Commission (HHSC) is dedicated to positively impacting the lives of Texans. The Tools Support Administrator role involves administering and maintaining enterprise tools, providing system administration, and serving as a subject matter expert to ensure optimal performance and reliability across the organization.
Health Care
No H1B
Responsibilities
Provides system administration for Informatica IIR, SMA OpCon, IBM Cognos, and Precisely Spectrum; performs client installs, server maintenance, and Microsoft SQL Server backend support; applies software patches and upgrades; configures user accounts, standard environments, and manages licensing
Provides specialized expertise in administering Informatica IIR for identity matching; coordinates with Informatica to resolve issues; maintains system accuracy by rebuilding indexes with each database refresh
Serves as SME for SMA OpCon and Cognos; administers job scheduling, resolves issues in coordination with SMA, and manages configuration, users, environments, and licensing
Administers IBM Cognos reporting software; works with IBM support; assists development teams and deploys Cognos code changes during TIERS releases
Administers and supports the Precisely Spectrum address-validation application on Linux servers; installs software, performs server maintenance, and coordinates with the vendor as needed
Supports releases and deployments across more than 24 environments using Agile methodology; participates in user story creation, scrum meetings, and sprint activities
Qualification
Required
Graduation from an accredited four-year college or university with a Bachelor of Administration (BA) or Bachelor of Science (BS) in Computer Science, Information Systems, Business, or a related field is required. Work experience may be substituted for education on a year-for-year basis
At least eight (8) years IT experience in software development and support
Experience with Agile methodology and ITIL
Proficiency administering IBM Cognos, Precisely Spectrum, Informatica IIR, and SMA OpCon, including installations, upgrades, configuration, and system maintenance
Strong troubleshooting and diagnostic skills for resolving complex issues across Cognos, IIR, OpCon, and related infrastructure components
Knowledge of Microsoft SQL Server, including performing backend tasks such as index rebuilds and general database support
Experience administering applications on Linux and Windows servers, including log analysis, service management, and system monitoring
Ability to identify and implement automation and process improvements to enhance operational efficiency and system reliability
Skill in managing vendor relationships, opening support tickets, and coordinating issue resolution
Ability to analyze technical requirements, evaluate system behaviors, and propose effective solutions
Skill in interpreting data and supporting business intelligence needs through Cognos or other reporting tools
Ability to assess operational risks and recommend appropriate mitigation strategies
Ability to produce clear technical documentation and communicate complex issues to both technical and non-technical audiences
Effective collaboration with developers, testers, product owners, managers, and vendors
Ability to provide timely updates, convey technical impacts, and translate business needs into actionable tasks
Independent decision-making and task prioritization with minimal supervision
Adaptability in responding to changing project priorities, release schedules, and operational demands
Strong sense of accountability and initiative, with a commitment to driving issues to resolution
Familiarity with Agile methodology, including working within sprints, participating in scrum ceremonies, and supporting iterative releases
Skilled with Remedy and/or Service Now
Preferred
ITIL Foundation Certification preferred
Windows and Linux server certifications are preferred
AWS cloud certification is preferred
Benefits
100% paid employee health insurance for full-time eligible employees
Defined benefit pension plan
Generous time off benefits
Numerous opportunities for career advancement
Company
Texas Health and Human Services
Texas Health and Human Services is an agency that focuses on improving health, safety and well-being.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Dr. Napoleon Broughton
Chief Executive Officer: Life Enhancement Solutions
John F. Palermo
CTO Strategic Analyst VI
Recent News
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