Benchmark Tool & Supply ยท 13 hours ago
Inside Sales Representative
Raleigh, NC
Full-time
Hybrid
Entry Level
$0/yr - $50K/yr
1+ years expBenchmark Tool & Supply is a North Carolina-based distributor specializing in providing quality professional products and supplies to the construction, surveying, and engineering industries. The Inside Sales Representative will drive sales growth by building customer relationships, providing product knowledge, and ensuring a seamless sales process while collaborating with various departments.
Construction
Responsibilities
Customer Engagement : Respond to inbound inquiries and proactively reach out to potential customers via phone, email, and other communication channels
Product Knowledge: Maintain a thorough understanding of our product lines, including machine control systems, construction tools, and related equipment to effectively assist customers with their needs
Sales Process: Guide customers through the sales process, from initial contact to order fulfillment, ensuring a positive customer experience
Order Management: Process orders accurately and efficiently, coordinating with the operations team to ensure timely delivery of products
Relationship Building: Develop and maintain long-term relationships with costumes to drive repeat business and customer loyalty
Collaboration: Work closely with Customer Success and Account Management, providing support and sharing information to ensure a unified approach to customer service. Must be available for occasional on-site, face-to-face meetings
Problem Solving: Address and resolve customer issues or concerns in a timely and professional manner
Sales Reporting: Track and report on sales metrics, including pipeline management, customer feedback, and market trends
Continual Learning : Stay updated on industry trends, product developments, and competitive offerings to provide informed recommendations to customers
Qualification
Required
High School Diploma or its equivalent
1 - 3 years proven experience in an inside sales role, construction equipment or related industry experience
Strong communication and interpersonal skills
Ability to build and maintain customer relationships
Proficient in CRM software and Microsoft Office Suite
Detail oriented with strong organizational skills
Ability to work independently and as part of a team
Problem solving mindset with the ability to handle customer inquiries effectively
Preferred
Bachelor's Degree in Business, Marketing, Communications or related field
Motivated and results driven
Customer focused with a positive attitude
Eager to learn and grow within the company
Hybrid role: Can work remotely; be available to work from Raleigh office on occasion
Benefits
100% employee paid medical insurance
Matching retirement plans
Paid time off
Opportunities for professional development
Life and Short-Term Disability insurances
Company
Benchmark Tool & Supply
Benchmark Tool & Supply provide quality professional products and supplies to the construction, surveying and engineering industries.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
R. Eric Teague
President and CEO
Company data provided by crunchbase