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Texas Health and Human Services · 12 hours ago

Business Analyst

Austin, TX

Full-time

Hybrid

Senior Level

$5,797.66/mo - $8,334/mo

7+ years exp

Texas Health and Human Services Commission (HHSC) is committed to creating a positive impact in the lives of fellow Texans. The Business Analyst III role involves leading product planning for web-based enterprise solutions, collaborating with various teams to solve complex business processes, and acting as the voice of the customer for HHSC agencies.

Health Care

No H1B

Responsibilities

Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned

Oversees, develops, and manages various enterprise systems’ product backlogs

Translates product strategy into detailed requirements and prototypes

Creates buy-in for the product vision both internally and with key external partners

Gains a deep understanding of customer experience, identifies, and fills product gaps, and generates new ideas that enhance the solution to improve customer experience and drive value

Works closely with engineering teams to deliver with quick time-to-market

Acts as a product evangelist to build awareness and understanding

Creates and maintains an actionable and estimated body of requirements that have been prioritized in collaboration with stakeholders. (40%)

Oversees communications and coordination efforts with HHSC agency executives, project managers, and subject matter experts. (20%)

Provides mid-level analysis of complex processes and functional requirements for state and federal partners to meet strict mandates. (20%)

Collaborates daily with manager to ensure product roadmaps and delivery of features follows a predictable and steady pace through daily stand-up meetings, product planning meetings, and other key ceremonies. (15%)

Other duties as assigned. (5%)

Qualification

Agile methodologiesProduct managementEnterprise applicationsSoftware Development LifecycleProcess analysisCustomer serviceInterpersonal skillsProblem-solvingCommunication skills

Required

Minimum of 7 (seven) years of experience in a Business Analyst/Product Manager role

Minimum of 7 (seven) years of experience working on complex enterprise-wide applications

Minimum of 2 (two) years of experience in Agile software development methodologies

Knowledge of large-scale IT operations and information technology industry trends

Knowledge of process or systems analysis and design work

Knowledge of Software Development Lifecycle (SDLC) process for report development

Knowledge of software usability concepts

Skill in interpersonal relationships, including the ability to work with people under pressure, negotiate among multiple parties, resolve conflicts, and establish and maintain effective working relationships with various levels of personnel in governmental entities

Skill in troubleshooting, performance tuning, and problem-solving

Skill in verbal, written, and presentation communication

Ability to provide technical assistance by responding to inquiries from others regarding errors, problems, or questions about programs

Ability to build consensus across multiple teams and working with teams located in different geographic locations

Ability to provide excellent customer service

Ability to accurately track time spent working on projects, as well the ability to accurately estimate changes or enhancements