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HealthRIGHT 360 · 13 hours ago

Supervisor, Care Management - Enhanced Care Management (ECM)

San Francisco, CA

Full-time

Onsite

Mid, Senior Level

3+ years exp

HealthRIGHT 360 is a healthcare organization that provides integrated care to underserved populations. The Supervisor, Care Management will implement the Enhanced Care Management (ECM) program, linking clients with services to address their physical and mental health needs while supervising and training staff as the program grows.

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Responsibilities

Organize, stabilize, and integrate the new project by meeting with representatives from the funding source (e.g., San Francisco Health Plan or other local MCPs)

Understand the needs of the population, referral and authorization processes, data-entry, and billing, to build a solid foundation for the program

Create a framework that allows for community-based program expansion

Organize patient care activities as outlined by the MCP and implement identified care coordination strategies

Identify eligible individuals for MCP enrollment from State Prisons, County Jails, hospitals, and other locations

Use a variety of outreach and engagement strategies, including: In-person meetings at the client’s location, Mail, email, texts, and phone calls, Street and community-level outreach

Collaborate with client advocates as appropriate

Engage and serve clients insured by non-contract MCPs and un-insured clients as needed

Collaborate with other local HealthRIGHT 360 programs to serve participants from varying levels of care

Maintain regular communication with all providers involved in the members’ care team

Ensure care is continuous and well-coordinated across: Primary care, Physical and developmental health, Mental health, SUD treatment, Housing and social services

Support client engagement through: Medication coordination and reconciliation, Scheduling and reminders, Transportation coordination and accompaniment, Removing other barriers to care

Participate in intake by completing assessments required by the MCP

Monitor clients' progress toward treatment plan goals and provide input

Complete Releases of Information (ROIs) and assess clients’ care needs

Connect clients to services and resources, including: Medical and behavioral healthcare, Employment and education opportunities, Housing, Community and government resources (e.g., DPSS, DMV)

Engage with a multidisciplinary team to identify care gaps and obtain appropriate input

Collaborate with clients and families to support community reintegration

Coordinate with external agencies to support client access to needed resources

Write and complete all progress notes within 24 hours of service delivery

Complete, document, and update all clinical requirements such as needs assessments and care plans

Write clients’ progress letters and court reports

Oversee clinical documentation for Lead Care Management staff as team expands, within a timely matter

Facilitates Clinical Group Supervision as team expands

Qualification

Supervisory experienceCase management experienceSubstance abuse treatmentAOD CertificationTrauma-informed servicesClient engagementQuality improvementCommunity outreachClinical documentationTeam collaboration

Required

Bachelor's degree in social work, Psychology, Nursing, Public Health, or a related field with At least 1 year of supervisory or leadership experience in healthcare, social services, or community-based setting

High School Diploma/GED with 3 years of supervisory or leadership experience in healthcare, social services, or community-based setting

At least 3 years of case management experience working with high-need populations (Medi-Cal, Medi-Care and private Medical Insurance Plans)

Valid driver's license, reliable transportation, and current auto insurance

Must complete background check and Livescan

Covid-19 vaccine and booster is required for this position. Exemptions are not accepted