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DESC (Downtown Emergency Service Center) · 2 weeks ago

On-Call Administrative Support

Seattle, WA

Full-time

Onsite

New Grad, Entry Level

$30.50/hr - $30.50/hr

DESC (Downtown Emergency Service Center) is a nonprofit organization dedicated to helping individuals with complex needs related to homelessness and mental health. The On-Call Administrative Support role involves filling staffing gaps by providing essential administrative assistance, engaging with clients, and ensuring smooth operations within various DESC offices.

Health CareHomeless ShelterNon ProfitSocial

H1B Sponsor Likely

Responsibilities

Arrive promptly and complete pre-opening tasks, including populating schedules, preparing print outs, gathering intake information, and preparing the office for visitors

Provide Front desk coverage from 9 am – 5pm

Maintain a polite, convivial, and welcoming presence in DESC lobby spaces

Greet clients and visitors who enter the office, learn why they are visiting, and inform appropriate staff of their arrival

Aid and provide information to people experiencing homelessness and others who are experiencing crises and looking for help

Orient visitors to available services, DESC resources, and resources in the community as appropriate

Assist in maintaining a comfortable and clean lobby area, office area, and conference rooms, while being tolerant of unusual and bizarre client behavior. Intervene when necessary to discourage loitering, fighting, use or sale of drugs and alcohol, and other uncivil or illegal behaviors

Assist with providing front desk coverage to relieve teammates for breaks (Each staff working a full shift receives two 15-minute breaks and one 1-hour lunch break)

Engage with people experiencing a variety of behavioral health conditions whose behaviors may be bizarre, unpleasant, or uncooperative. Engage in de-escalation as needed in accordance with agency values and training

Answer incoming calls promptly with proper etiquette; route calls to appropriate persons; transfers calls to voice mail or take messages as needed. Provide basic information on agency and services as appropriate over the phone

Process mail for clients and staff: Accept and document mail from USPS, UPS, FedEx, and other independent vendors, sort/distribute mail, and enter received client mail into tracking database

Order, maintain and dispense office supplies and forms needed by staff

Assist program staff to update and maintain current resource lists, information manuals, and client service records accurately and in coordination with behavioral health program staff

Assist with daily documentation including writing logs, tracking attendance and supplies distributed, and end of day summary reports

Track company vehicles, maintain MS Outlook reservation calendar, enter any maintenance requests as needed

Organize, file and/or store source documents for data entered into system, following established procedures for retention or disposal of documents

Complete other tasks as needed for special projects such as doing inventory, filing, copying, or other organization projects

Participate in staff meetings and in-service trainings, as appropriate

Other duties as assigned

Qualification

Clerical skillsData entryWord processingProblem solvingAttention to detailClient engagementCommunication skillsTeam collaboration

Required

Excellent typing and keyboard skills and clerical skills/experience

Computer skills, including data entry and word processing experience, or related experience with the indicated potential to learn these skills quickly

Ability to work independently with a minimum of direct supervision

Willingness to be flexible and work cooperatively with co-workers to accomplish all responsibilities of the team

Initiative and creativity in problem solving and system development

Careful attention to detail

Ability to communicate and work effectively with staff from various backgrounds and disciplines

Ability to relate effectively to clients displaying a wide range of unpleasant and/or bizarre behaviors

Subscribe to philosophy of cooperation / collaboration and continuity across programs, and of consideration and respect for clients

Ability to support people's self-determination with impartiality by honoring strengths

Ability to provide equitable services without bias

Benefits

Employee Assistance Program (EAP)

Safe & Sick Time

Retirement Plan

Company

DESC (Downtown Emergency Service Center)

DESC works to end the homelessness of vulnerable people, particularly those living with serious mental illnesses or substance use disorders.

Founded in 1979

Seattle, Washington, USA

501-1000 employees

https://www.desc.org/

H1B Sponsorship

DESC (Downtown Emergency Service Center) has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2020 (2)