Linde Gas & Equipment · 1 week ago
Ecommerce Administrator – Customer Service Representative
Cahokia, IL
Full-time
Onsite
Entry, Mid Level
2+ years expLinde Gas & Equipment Inc. is a leading global industrial gases and engineering company seeking an Ecommerce Administrator – Customer Service Representative to enhance customer experience through system administration and customer service in a call center environment. The role involves approving product content, managing customer inquiries, and supporting various aspects of the ecommerce business.
IndustrialOil and GasService Industry
Responsibilities
Approving product content for publication
Linking new accounts from customer request access form
SharpSpring tagging of location-based leads
Blog email blast auto reply cleanup
Managing branch details in Yext, Global Locations List and www.lindeus.com
Managing Yext suggestion report - publishers
Distributing RFQ leads
Other duties as assigned
Resolve customer inquiries coming in via phone, email or chat with regards to website accounts, website usability, website orders
Will be responsible for supporting all aspects of the ecommerce business including but not limited to customer service activities such as order fulfillment, returns processing, quality, etc. with an emphasis on first call resolution
Performs at a high level to meet contact center performance metrics
Other duties as assigned
Qualification
Required
High School diploma or equivalent required
Minimum of 2-4 years of Customer Service or In Store Sales experience required
Strong oral and written professional communication skills
Ability to work with others and communicate effectively including remote collaboration and/or prior work from home experience a plus
Ability to adapt to ongoing changes in responsibility, scope and work processes as call center environments grows and expands
Ability to multi-task in high-paced, call center work environment
Ability to work independently and be self-motivated
Willingness to take ownership of customer inquiries to resolution
Builds effective relationships with internal customers/co-workers
Preferred
Associate degree preferred
Industrial gas or welding experience strongly preferred, minimum of 5 years
Internal Linde system experience preferred
Strong computer skills and efficiency in JDE, Excel and Outlook
Willingness to adapt to flexible work hours depending on evolving situation created by launch of new website
Benefits
Competitive compensation
Comprehensive benefits plan (medical, dental, vision and more)
401(k) retirement savings plan
Paid time off (vacation, holidays, PTO)
Employee discount programs
Career growth opportunities
Additional compensation may vary depending on the position and organizational level
Company
Linde Gas & Equipment
At Linde Gas & Equipment, Inc., we are a trusted provider of industrial gases, applications, products, and services that support welding, cutting, healthcare, and other critical processes.
5001-10000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase