Berlin Packaging · 21 hours ago
Account Coordinator
Brooklyn Park, MN
Full-time
Onsite
Entry Level
$30/hr - $40/hr
2+ years expBerlin Packaging is the premier supplier of rigid packaging, experiencing rapid growth in the industry. They are seeking an Account Coordinator to manage account onboarding, customer relations, and various project management tasks, ensuring exceptional service and effective communication throughout the order process.
ManufacturingPackaging ServicesPersonal BrandingProduct Design
No H1B
Responsibilities
Provide exceptional customer service to all accounts
Process customer orders; act as a liaison between the employees of Berlin Packaging and its customers
Review, track, and manage all internal activities from order placement through delivery, ensuring effective communication and customer thrill
Serve as project manager for new customer launches; manage multiple SKUs, and coordinate with sales and supply chain to ensure products are delivered on time and within specification
Process customer invoices and conduct soft collections, as needed
Maintain and update sales records and customer information within CRM tool; prepare and review reports as required
Partner with sales to develop pricing and send customer quotes; ensure accurate pricing
Partner with sales, supply chain and/or global team to source product; communicate with suppliers to submit orders, check pricing, item availability, and shipping
Coordinate with internal stakeholders including sales, supply chain, warehouse, and corporate groups to service the customer and deliver branch metrics
Conduct wellness calls to understand customer needs and develop actions plans where needed to improve service level
Fulfill employee portion of the Berlin Values by demonstrating a strong work ethic, teamwork, loyalty, innovation, productivity and driving profitable results
Qualification
Required
Bachelor's degree strongly preferred or equivalent experience
2+ years in an account support role, with a customer centric mindset
Demonstrated project management skills
Ability to complete tasks and solve problems with limited guidance and direction
Demonstrates a strong work ethic and ability to learn
Excellent problem solving, decision making, and analytical skills
Strong business acumen with willingness to learn Berlin Packaging's business, products, customers, and suppliers
Strong interpersonal and communication skills including written, verbal, and active listening
Highly organized and detail oriented
Strong time management skills; prioritize and follow up
Operates with a sense of urgency
Is flexible and open to change and new ways of working
High energy, positive attitude, and contributes to a positive team culture
Self-motivated; consistently strives to attain goals and seeks self-improvement
Technologically savvy
Benefits
Competitive PTO including vacation, personal days, holidays, and sick time
1Berlin Shared Ownership Plan
Profit sharing
401(k) with company match
Medical insurance including dental insurance
Health Savings Account (HSA)
Flexible spending accounts (FSAs) for transportation, medical, and dependent care expenses
Vision insurance options
Paid parental leave for up to 12-weeks
Health club reimbursement
Tuition reimbursement
529 college savings plan
Employee Assistance Program for mental health and well-being
Calm app to improve mental wellbeing
Employee referral program
Company sponsored life insurance with optional voluntary life insurance
Company sponsored short- and long-term disability
Company
Berlin Packaging
Berlin Packaging manufactures and supplies glass, plastic, and metal containers.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$500M2018-11-29Private Equity· $500M
2014-08-25Acquired
Leadership Team
Rick Brandt
Chief Executive Officer, Americas
James Walters
Chief Financial Officer
Recent News
Berlin Packaging
2025-11-04
Global Cosmetic Industry Magazine
2025-09-03
Company data provided by crunchbase