CFS · 12 hours ago
IT Support Specialist
Chicago, IL
Full-time
Hybrid
Mid Level
$25K/yr - $30K/yr
3+ years expCFS is seeking an IT Support Specialist to provide flexible support for corporate offices and family households. The role involves troubleshooting technology issues, coordinating with vendors, and ensuring data protection while maintaining IT inventory and support systems.
Human ResourcesStaffing Agency
No H1B
Responsibilities
Provide direct, hands-on support to family members for home and personal technology
Troubleshoot and resolve issues with home Wi-Fi networks, personal laptops, mobile devices, printers, smart-home technology, and AV systems
Coordinate with outside vendors (internet providers, AV companies, security companies, etc.) when necessary to resolve household technology issues
Set up, secure, and maintain family devices and ensure best practices for data protection and privacy
Provide day-to-day support for employees, including diagnosing and resolving hardware, software, and connectivity issues. Manage hardware updates ensuring timely compliance
Assist with onboarding/offboarding by coordinating with the MSP: setting up accounts, configuring laptops, installing applications, ensuring compliance with security protocols and training new employees
Maintain IT inventory and procure hardware/software for employees
Support and maintain office equipment including printers, AV systems, and conferencing tools including acting as main POC for vendors
Maintain domain names
Collaborate with external vendors to monitor performance and resolve issues identified during recurring cybersecurity audits and assessments
Monitor and maintain proper access controls across platforms (e.g., SharePoint)
Technical Troubleshooting: Strong diagnostic skills for resolving hardware, software, and network issues across multiple platforms
Cybersecurity Awareness: Familiarity with cybersecurity best practices, including audit procedures, threat detection, and remediation. Experience in analyzing and interpreting vulnerability reports generated by MSP
Vendor Management: Experience coordinating with external IT service providers and managing service-level agreements
Discretion & Confidentiality: Proven ability to handle sensitive information with discretion, especially in a family office environment
System Administration: Knowledge of Windows, macOS, and mobile device management (MDM) systems
Documentation & Reporting: Skilled in maintaining IT documentation, asset inventories, and audit logs
Qualification
Required
Bachelor's degree in information technology, Computer Science, or a related field (or equivalent experience)
3–5 years of IT support experience, preferably in a private or family office setting
Technical Troubleshooting: Strong diagnostic skills for resolving hardware, software, and network issues across multiple platforms
Cybersecurity Awareness: Familiarity with cybersecurity best practices, including audit procedures, threat detection, and remediation. Experience in analyzing and interpreting vulnerability reports generated by MSP
Vendor Management: Experience coordinating with external IT service providers and managing service-level agreements
Discretion & Confidentiality: Proven ability to handle sensitive information with discretion, especially in a family office environment
System Administration: Knowledge of Windows, macOS, and mobile device management (MDM) systems
Documentation & Reporting: Skilled in maintaining IT documentation, asset inventories, and audit logs
Preferred
CompTIA A+ or Network+
Microsoft Certified: Modern Desktop Administrator Associate
Certified Information Systems Security Professional (CISSP) or equivalent
Company
CFS
Founded by CPA firms in 1994, Creative Financial Staffing has spent over 30 years helping job seekers and employers succeed.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Dan Casey
CEO, Founder
Company data provided by crunchbase