Chalk Mountain Services of Texas ยท 11 hours ago
Help Desk Technician
Fort Worth, TX
Full-time
Hybrid
New Grad, Entry Level
$25/hr - $30/hr
0+ years expChalk Mountain Services of Texas is seeking a Help Desk Technician to provide first-level technical support and assistance for end-users across the organization. The role involves troubleshooting hardware and software issues, managing support tickets, and collaborating with IT team members to ensure efficient resolution of technical problems.
AutomotiveLogisticsTransportation
Hiring Manager
Scott Young
Responsibilities
Provide outstanding customer service and clear communication to all end-users
Triage incoming support tickets, determine appropriate resolution paths, and escalate issues to the correct team when necessary
Occasionally troubleshoot and repair hardware as needed
Perform user account setups, changes, and deactivations including onboarding/termination assistance and initial training
Support other technology infrastructure and remote systems in the field as directed
Maintain accurate documentation of support activities and ticket resolutions
Collaborate with other IT team members to resolve more complex issues when escalated
Work with external vendors for basic service requests, orders, and repairs
Monitor and respond to alerts or reports related to end-user systems to ensure smooth operations
Assist with applying OS patches and upgrades, updating administrative tools and utilities, and configuring new services under supervision
Perform testing and troubleshooting as directed
Assist in maintaining data center environmental and monitoring equipment
Assist with installing and maintaining servers, configuring hardware, peripherals, services, settings, directories, and storage under guidance and in accordance with standards
Assist in performing daily system monitoring, verifying the integrity and availability of hardware, server resources, systems, and key processes, reviewing logs, and verifying completion of scheduled jobs such as backups
Assist in auditing and maintaining security levels consistent with security policies
Generate reports out of various systems as needed
Travel up to 25% including extended overnight stays to various locations
Serve as part of the on-call rotation to provide 24/7 support
Manage Help Desk tickets in a timely manner
Perform other responsibilities as appropriate and assigned by the Service Desk Manager and VP of Technology
Qualification
Required
Basic knowledge of Microsoft Windows operating systems (Windows 11, Windows 10)
Familiarity with Microsoft Office 365 applications (Outlook, Excel, Word, PowerPoint, Teams)
Understanding of mobile operating systems (iOS & Android)
Willingness to learn and support a 24/7 environment on a rotating schedule
Available to work occasional overtime as approved and needed
Strong attention to detail, organizational skills, and effective time management
Ability to troubleshoot and resolve common technology issues
Excellent customer service skills with a focus on clear communication
Strong written and verbal communication skills
Empathetic and patient when assisting users
Ability to work with a sense of urgency and meet deadlines
Positive, can-do attitude and willingness to learn new technologies
Continuous improvement mindset, actively seeks opportunities to improve processes, skills, and user experience
Preferred
Some college coursework or an associate degree
IT certifications such as CompTIA A+, Network+, or Microsoft fundamentals
Desirable Experience: Azure
Help Desk ticketing systems
IT asset management
Meraki or Ubiquiti switches, firewalls, and access points
CrowdStrike Falcon or other endpoint protection software
Apple DEP, AirWatch, Microsoft Intune
Company
Chalk Mountain Services of Texas
Chalk Mountain Services of Texas is a transportation company specializing in fluids and proppant transportation management services.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Mindy Laudermill
Founder and Co-owner
Recent News
2025-09-19
Company data provided by crunchbase