Flourish Care · 19 hours ago
Product Operations Manager
United States
Full-time
Remote
Mid, Senior Level
3+ years expFlourish Care is an early-stage health-tech company focused on improving maternal health outcomes through community-based care. The Product Operations Manager will own and scale workflows that support care delivery, serving as the Product Owner for internal tools and collaborating with various teams to enhance operational efficiency.
BabyChildrenE-CommerceE-Commerce PlatformsGift CardMarketplaceParentingWellness
Responsibilities
Design, build, and maintain scalable low-code workflows to support referrals, onboarding, scheduling, patient engagement, provider operations, billing, and reporting
Partner with Engineering to determine when low-code workflows should evolve into full-code solutions
Serve as Product Owner for internal tools, workflows, and integrations
Own and manage the backlog, balancing clinical, operational, patient, and technical needs
Gather requirements from Patient Experience, Clinical Leadership, Billing/RCM, Operations, and Engineering
Write clear user stories, workflow specifications, and acceptance criteria
Set priorities based on patient impact, operational efficiency, scalability, and engineering effort
Serve as the connective tissue between Ops, Clinical, Product, and Engineering teams
Translate real-world care delivery needs into structured, buildable workflows
Lead QA, rollout, and change management for new workflows and system updates
Create and maintain documentation, diagrams, and playbooks for internal systems
Project manage the onboarding of new partners (OB practices, health systems, payers, referral sources)
Develop an onboarding playbook
Provide technical support for early integrations
Qualification
Required
3–6+ years of experience in product operations, workflow automation, implementation, business systems, or product owner roles, ideally in healthcare or tech-enabled services
Hands-on experience with low-code/no-code platforms (Keragon strongly preferred; Zapier, Make, Workato, or similar) and AI Coding for Prototyping (Cursor, Loveable, etc.)
Strong systems thinking skills with the ability to map complex workflows and edge cases
Experience owning a backlog, prioritizing work, and writing user stories and acceptance criteria
Comfort working with APIs, integrations, and data flows (coding not required but a strong plus)
Proven ability to work cross-functionally and communicate clearly with both technical and non-technical stakeholders
A builder's mindset: pragmatic, resourceful, comfortable operating in ambiguity, and biased toward action
Passion for maternal health, health equity, and improving care delivery through better systems
Preferred
Experience with Healthie, Tellescope, Keragon, Airtable, or similar healthcare/ops platforms
Familiarity with healthcare operations, care delivery models, or value-based care
Understanding of HIPAA and healthcare data privacy requirements
Experience with analytics, reporting, or basic SQL to monitor workflow performance
Prior experience in implementation, customer success engineering, or technical onboarding roles
Experience building on Google Cloud Platform (GCP)
A can-do spirit towards frontend development, potentially augmented with modern AI-assisted tools (e.g., Cursor, GitHub Copilot)
Remote opportunity - (Rhode Island Location - Preferred)
Benefits
Meaningful equity
Comprehensive benefits
Company
Flourish Care
The nation's largest & fastest growing maternal healthcare provider, with comprehensive doula care from pregnancy to birth & postpartum.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
MassChallenge
2022-08-24Convertible Note
2021-07-07Non Equity Assistance
Leadership Team
Melissa Bowley
Founder
Company data provided by crunchbase