8x8 · 12 hours ago
Professional Services Solution Architect
United States
Full-time
Remote
Senior Level
$116K/yr - $193K/yr
5+ years exp8x8 is a company that empowers CX leaders with performance and insights to enhance customer satisfaction and drive business impact. They are seeking a Professional Services Solution Architect to create customized solutions for business customers using their hosted UCaaS, CCaaS, and CPaaS solutions, while collaborating with sales teams and managing customer deployments.
Information TechnologySaaSSoftwareTelecommunicationsVirtual RealityVoIP
Responsibilities
Collaborate with 8x8 sales managers and reseller partners to scope PS opportunities
Collect project requirements from customers through remote interviews
Create SOWs, including cost estimates, based on the customer requirements
Work with our development resources to implement customized solutions and services based on the SOW utilizing 8x8 products, API’s, and 3rd party software development tools as required
Design and prototyping software development projects as required and be responsible for the quality of work produced
Help to manage the customer’s deployment of 8x8 services and solutions as specified in SOW
Present 8x8 services and customized solutions to customers, including executives and end-users
Meet or exceed P&L goals for professional services
Qualification
Required
Knowledge in: Web application architecture and technologies
Knowledge in: Database such as SQL Server, Oracle or MySQL
Knowledge in: Unified Communications, VOIP, and Contact Center technologies
Knowledge in: Integrations between communications platforms and third-party applications using Rest APIs
Experience in a PS consulting, sales engineering, and/or technical project management position for a vendor's telecom, cloud services, and/or contact center services
Industry expertise with contact centers and/or telecom, with a strong preference for SaaS (CCaaS and/or UCaaS)
Programming experience with any of these – PHP, Python, .NET
Bachelor's degree in a technical field and/or comparable industry certifications and experience
Experience in customer facing roles (5+ years)
Excellent verbal and written communication skills for all levels of the organization including executive level
A driven individual who sets aggressive personal goals and executes on them
Strong organizational and time management skills
Team player who can make can difference
Benefits
Discretionary merit increases
Bonus
Stock
Sales variable compensation incentives
Company
8x8
8x8 offers secure and reliable cloud-based, enterprise-class business phone systems, unified communications, and contact center solutions.
1001-5000 employees
H1B Sponsorship
8x8 has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (8)
2024 (4)
2023 (11)
2022 (22)
2021 (20)
2020 (30)
Funding
Current Stage
Public CompanyTotal Funding
$453.07M2024-07-15Post Ipo Debt· $200M
2022-01-18Post Ipo Equity· $121.87M
2017-12-08IPO
Leadership Team
David Sipes
Chief Executive Officer
Samuel Wilson
Chief Executive Officer
Recent News
2025-11-26
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2025-11-21
Company data provided by crunchbase