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Jack Link's Protein Snacks · 19 hours ago

Customer Service Representative

Underwood, IA

Full-time

Onsite

Entry Level

$21/hr - $29/hr

3+ years exp

Jack Link's Protein Snacks is a global leader in snacking and the No. 1 meat snack manufacturer worldwide. They are seeking a Customer Service Representative to manage order flow, provide professional customer service, and collaborate with cross-functional teams to enhance customer satisfaction.

Consumer Goods

Responsibilities

Manage the daily flow of orders through the supply chain within your area of responsibility

Provide professional customer service by diagnosing and resolving customer problems or inquiries via email, phone or other correspondence

Serve as a liaison between internal and external business partners to provide our customers with world class customer service

Support adherence to company policies through education, guidance and persistence

Responsible to achieve business metrics (Fill Rate, On Time Delivery, Customer Experience, etc…) to drive a high level of customer satisfaction

Correspond with consumers who have encountered a problem with a product or service offering and resolve the issue in a timely manner

Document consumer inquiries into a web-based platform to transcribe interactions which will provide internal business partners the data needed to make strategic decisions

Develop a thorough working knowledge of various brands, products and services

Responsible to diffuse escalated situations where a customer has become frustrated due to a product issue or service offering. The candidate must possess the ability to respond in a clam, controlled and professional manner

Collaborate with internal business partners to develop better customer support processes