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Rack Room Shoes · 12 hours ago

Team Lead

Easton, MD

Part-time

Onsite

Mid Level

Rack Room Shoes is a family footwear retailer offering a wide selection of shoes for men, women, and children. The Team Lead assists in supervising and managing day-to-day store operations, ensuring compliance with company policies and providing leadership and training to staff members.

E-CommerceFashionLifestyleRetail

Responsibilities

Primary responsibility is the safety and welfare of employees and customers

Create, establish and maintain an excellent customer shopping experience. Maintain and reinforce current service level standards. Provide service training and leadership to staff members. Manage customer issues with a sense of urgency and to the satisfaction of our customer

All POS terminal transactions in accordance with policy and procedure Sales, Discounts and Refunds Loyalty Open/Closing procedures

Inventory Control responsibilities to include adherence to all policies and procedures in regards to: Shipping and Receiving Price Management (Price Changes, Markdowns etc.) Singles Damaged Merchandise Conducting a Physical Inventory

Sales Floor Merchandising and Visual Presentation responsibilities to include adherence to company standards: Merchandise Placement Sales floor maintenance and housekeeping Promotional event directions, materials and signage

Payroll Control responsibilities to include adherence to all policies and procedures in regards to: Scheduling Payroll budget compliance Time & Attendance

Training and Development of direct reports, responsibilities to include adherence to all policies and procedures in regards to: Utilization of all available training tools Consistent reinforcement of customer service standards

Loss Prevention responsibilities to include adherence to all policies and procedures in regards to the protection and control of all Company assets

Work towards a complete understanding of managing all day to day operations

Qualification

Managerial skillsCustomer service trainingOrganizational skillsVerbal communicationWritten communicationLoss preventionInventory controlSales floor merchandisingPayroll control