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University Orthopedics · 1 week ago

Administrative Assistant/Surgical Coordinator

Middletown, RI, US

Full-time

Onsite

New Grad, Entry Level

University Orthopedics is seeking an Administrative Assistant/Surgical Coordinator to manage the scheduling of surgical cases for physicians. The role requires exceptional organizational and people skills to ensure accurate patient registration, coordination of referrals, and effective communication with patients and staff.

Health CareHealth DiagnosticsMedical

Responsibilities

Contact patients for scheduling, review of history and medications to determine and discuss any required preoperative testing or education

Ensure that all appropriate paperwork is completed prior to the scheduling procedure

Ensure accuracy of patient registration and scheduling

Ensure correct codes and patient information is provided to OR booking offices

Appropriately coordinates number and length of cases booked per OR session

Ensure timely updating of provider’s calendar, to ensure accurate OR and office schedule, calls, conferences, and departmental obligations. Communicates these changes to Administrative Manager, Site Manager, and COO

Responsible to obtain appropriate referrals and authorizations for office visits, procedures, and surgeries on the physicians/providers' schedule

Establishes and maintains effective relations; exhibits tact and consideration; offers assistance and support to co-workers; works cooperatively in group situations; works actively to resolve conflicts

Ensure appropriate testing is performed prior to procedures including lab work, clearance from patient’s primary medical physician, etc

Contact insurance companies to obtain pre-authorization as required

Correspond with appropriate billing staff regarding patients scheduled and need for contact regarding deductibles or payments due prior to surgery

Communicate all necessary information to patients regarding arrival, pre-and post-op instructions, and appointments required for their procedure

Assists with general office work such as mail, filing, forms completion

Key player in the training process for other Admins and front desk staff

Functions in a collaborative way, including training (when necessary) other UOI employees including call center, reception, and other Administrative Assistants

Answer and triage patient phone calls

Additional duties as assigned by the Manager to meet department needs

Qualification

MS Office knowledgeOrganizational skillsCommunication skillsEMR systems knowledgeAttention to detailTelephone mannerAdministrative skillsConfidentiality