Pulivarthi Group (PG) Healthcare Staffing · 5 months ago
Clinical Team Lead
Little Rock, AR
Full-time
Onsite
Senior LevelPulivarthi Group is a premier global provider of staffing and IT technology solutions, renowned for delivering exceptional services tailored to each client's unique needs. We are seeking a highly motivated Clinical Team Lead to manage and mentor a team of clinicians, overseeing productivity, quality, documentation, and operational performance while providing coaching and support.
Artificial Intelligence (AI)Data ManagementInformation TechnologyRobotic Process Automation (RPA)Robotics
Responsibilities
Provide direct supervision, coaching, and feedback to clinicians regarding productivity, quality, documentation, and clinical practices
Conduct regular one-on-one meetings and performance evaluations
Manage complex inquiries, reconcile procedural issues, and educate providers and clients
Conduct weekly telephone monitoring to ensure adherence to quality standards
Oversee operational metrics including call monitoring, queue management, productivity, and documentation
Monitor day-to-day department activities including provider requests, service requests, and staff scheduling
Deliver training sessions for staff on new services, programs, and accounts
Contribute to continuous improvement efforts and perform other duties as assigned
Qualification
Required
Master's degree (MA, MSW) in Counseling, Social Work, Psychology, or Nursing (RN) required
Independent clinical license required
Previous supervisory experience including interviewing, training, goal setting, and performance improvement
Strong critical thinking and problem-solving skills to resolve staff and client issues
Excellent communication and interpersonal skills with a focus on customer service
Ability to multi-task and remain professional in a fast-paced environment
Availability to work Monday–Friday, 11:30am–8:00pm
Preferred
Call center experience preferred
Benefits
Competitive salary
Professional growth opportunities
Supportive, collaborative team environment
Comprehensive health and wellness benefits
Company
Pulivarthi Group (PG) Healthcare Staffing
Pulivarthi Group | Experts in Permanent & Specialized Staffing for Healthcare Welcome to Pulivarthi Group, your strategic staffing and recruiting partner across the United States and Canada.
Founded in 2017
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase