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Troon · 1 week ago

Account Executive, Ticket Sales & Experience

Birmingham, AL

Full-time

Onsite

Entry Level

1+ years exp

Troon is partnered with Eventive Sports, a leader in sports event management based in Birmingham, Alabama. The Account Executive, Ticket Sales & Experience will be responsible for driving new business and enhancing fan experiences through the sale of various ticket packages.

Hospitality

Responsibilities

Sell ticket packages

Meet ticket sales quotas & activity targets

Drive sales through deposits, leads, referrals, networking, social selling & research

Pitch prospects via virtual/in-person meetings, calls, social selling & event presentations

Support ticket sales & promotions at partner events to network & gather leads

Attend community, chamber & networking events to build new relationships

Handle incoming ticket sales calls and follow up to build customer relationships & drive sales

Provide excellent service to all ticket package holders

Execute game day activations to enhance fan experiences (e.g., field access, autograph sessions, clinics)

Maintain accurate sales reports, activity logs & event recaps in Salesforce CRM

Serve as liaison between clients & management

Contribute to a competitive sales culture; participate in team meetings & training

Represent with professionalism, integrity & credibility

Collaborate with team & league staff on additional duties as needed

Must attend all home games & events, as assigned

Requires periods of desk work plus bending, moving & lifting up to 20 lbs

Actively work partner & community events to promote the team & grow fan relationships

Travel to games, meetings & events as needed (minimal travel - Flexible schedule required, including nights, weekends & holidays)

Light lifting (≤15 lbs.) regularly required

Other duties as assigned by Eventive Sports leadership

Qualification

Outbound sales experienceSalesforce CRMTicketing systemsMicrosoft OfficeGoogle SuiteCustomer serviceInterpersonal skillsCommunication skillsProblem-solving skillsTime-management skills

Required

Bachelor's degree or equivalent experience required

Proficient in Microsoft Office & Google Suite

Proven ability to achieve ticket sales goals

Professional demeanor, judgment and discretion in handling confidential information

Strong customer service, interpersonal & communication skills (verbal, written, listening)

High emotional intelligence, conflict resolution & problem-solving skills

Self-motivated, organized and able to prioritize tasks effectively

Flexible, reliable team player with strong time-management skills

Skilled in identifying and solving problems while maintaining daily operations

Makes thoughtful, reasoned decisions based on sound analysis

Preferred

1+ year outbound sales experience (sports/entertainment sales preferred)

Customer service experience preferred

Familiarity with CRM (Salesforce) & ticketing systems (Ticketmaster/Archtics) preferred

Experience in Minor League or start-up sports a plus

Company

Troon

Experience the world of Troon® at the greatest golf properties in the world the next time you play one of our luxury golf courses! Our goal is to create extraordinary guest and member experiences through personalized service, consistency, and uncompromising attention to detail.

Founded in 1990

Scottsdale, Arizona, US

10001+ employees