Florida Tile, Inc. ยท 20 hours ago
Showroom Design Consultant / Customer Service Representative
Miami, FL
Full-time
Onsite
Entry Level
1+ years expFlorida Tile, Inc. is seeking a Showroom Design Consultant / Customer Service Representative to assist customers with tile selection and process orders. This role involves promoting sales, maintaining the showroom, and providing excellent customer service.
Manufacturing
Responsibilities
Promote add-on sales at the time of order entry via the promotion of sundries and other related items
Assist trade and showroom customers in the selection of products
Acquire a high level of product knowledge about the company's products and be able to effectively respond to inquiries as they relate to the recommend (or restricted) use
Maintain the CSR work area in an organized manner that is conducive to sales and service
Provide support to the OSR and BCSS in the performance of their duties. Assist as directed by Branch Manager/Branch Operations Manager
Develop and maintain a trade client base via in-house meeting(s) as well as telephone and internet communications
Proactively identify new opportunities and sales channels
Promote the branch showroom for use as a selection center for the A&D trade, including the use of the showroom for trade events and promotions
Coordinate sales efforts with the OSR and BCSS sales team via regular meetings and the sharing of leads and other pertinent market information
Protect the integrity of the Florida Tile's pricing rules by effectively qualifying customers and their respective price template
Accurately perform order entry process, to include product, quantity and price verification
Confirm orders placed by customers via phone/fax/internet
Perform stock and price checks for customers and other branches
Provide freight/shipment information (cost/tracking/etc.) to customers/branches in a timely and accurate manner
Apply freight and handling expenses to orders so as to be able to effectively invoice customers for related expenses
Regularly follow up with customers as to the status of their order(s)
Make collection (A/R) calls/contacts as directed by Branch Manager/Branch Operations Manager
Assist the branch staff in all aspects of customer service, order processing, customer contact (call backs)
Assist the branch staff in the performance of daily tasks as directed by ABM/BM/RM, to include, but not limited to the daily deposit, daily invoicing, inventory receiving and locating, etc
Responsible for maintaining the showroom and keeping all displayed products up to date, properly identified (labeled) and merchandised in a manner that projects a user friendly and informative environment
Additional duties as assigned
Qualification
Required
Customer service experience with a manufacturer of building products preferred
Excellent verbal and written communication skills
SAP software experience, CMS experiences a plus
High School diploma or GED required
Computer proficiency in Microsoft Office
Team player with commitment to company values
Minimum of 12 months retail or sales experience
Knowledge of inside sales techniques
Ability to develop and maintain strong working relationships
Preferred
Experience in the tile or flooring industry is a plus
Education in marketing or design field a plus
Benefits
Medical, Dental, and Vision Plans
Flexible Spending Accounts
Employee Wellness Program
Employer Paid Short- and Long-Term Disability
Employer Paid Life Insurance
Supplemental Life, AD&D, Accident, and Critical Illness Coverage
401(k) Retirement Plan and Employer Provided 401(k) Matching
Tuition Reimbursement
Paid Time Off
Company
Florida Tile, Inc.
Florida Tile is more than a brand. It's a legacy of excellence.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2003-11-11Acquired
Leadership Team
Clark Cornelius
President, COO
Christina Gettman
Outside Sales/Interior Design/ASID partner/ CCTS
Company data provided by crunchbase