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Indotronix Avani Group · 12 hours ago

Desk Side Support Specialist

Coppell, TX

Contract

Onsite

Mid, Senior Level

$25/hr - $25/hr

Indotronix Avani Group is seeking a Desk Side Support Specialist to provide on-site technical support. The primary responsibility will involve installing, diagnosing, servicing, and maintaining high-end proprietary products and computer-related devices, ensuring customer satisfaction and adherence to service level agreements.

ConsultingMachine LearningSoftware

Hiring Manager

Syed Affan Ali

Responsibilities

May function as team or site leader providing direction to other technicians

Performs server and storage break and fix

Provides support for Enterprise products, such as Dell ESFDesk side support specialist

Provides support for enterprise storage products

Supports Networking products - including Cisco certification requirements

Provides support for Payment systems products and core-CMOS products

May have project management responsibilities for smaller projects

Possesses other, high skilled, specialized technical skills

Provides support for software, hardware and networking support for desktops, laptops and servers

Provides maintenance and support on legacy products

Installs and maintains PCs and associated software, networks, servers and peripherals

Performs installs, moves, adds and changes as required

Tests and certifies PCs, networks, servers and client approved applications

Provides follow-up on problems or escalation

Maintains a high degree of professionalism in actions, demeanor and dress

Ensures customer satisfaction throughout the service delivery transaction

Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within

Qualification

Desktop supportNetworking supportServer maintenanceTechnical guidancePayment systems supportCustomer satisfactionProfessionalismProject management

Required

Installing, diagnosing, servicing, and maintaining high-end proprietary products as well as other computer-related products such as desktop and laptop computers, printers, standard software, high-end servers, networking devices, and large-scale payment products

Providing technical support to customers in solving technical problems that occur during the installation or operation of company supported products

Performing server and storage break and fix

Providing support for Enterprise products, such as Dell ESF

Providing support for enterprise storage products

Supporting Networking products - including Cisco certification requirements

Providing support for Payment systems products and core-CMOS products

Possessing other, high skilled, specialized technical skills

Providing support for software, hardware and networking support for desktops, laptops and servers

Providing maintenance and support on legacy products

Installing and maintaining PCs and associated software, networks, servers and peripherals

Performing installs, moves, adds and changes as required

Testing and certifying PCs, networks, servers and client approved applications