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Liberty Mutual Insurance · 12 hours ago

Associate Claims Specialist

Boston, MA

Full-time

Hybrid

New Grad, Entry Level

$49K/yr - $93K/yr

Liberty Mutual Insurance is seeking an Associate Claims Specialist to develop the skills necessary for conducting thorough investigations and managing commercial property/casualty and disability claims. This role involves evaluating losses, negotiating settlements, and providing service to policyholders on mid-sized and large commercial accounts.

FinanceFinancial ServicesInsurance

Responsibilities

Investigates new claims by reviewing first reports of loss and supporting materials, determines the best first point of contact (claimants, customers, witnesses, etc.) to gather information regarding injuries or loss refers tasks to auxiliary units as necessary and posts file accordingly

Establishes action plans based on case facts, best practices, protocols, jurisdictional issues and available resources

Manages an inventory of property/casualty and disability claims (e.g. workers` compensation, general liability, commercial automobile, property, group benefits), evaluates compensability/liability and losses, and negotiates settlements within prescribed limits

Establishes accurate loss cost estimates using available resources, special service instructions, and market protocols

Confirms or denies coverage based on facts obtained during the investigation and advises policyholders as to proper course of action

Makes effective use of loss management techniques (e.g. Immediate Contact Plan, L9 check, Disability Management, open end release, first call settlements) and other resources

Updates files and provides comprehensive reports as required

Qualification

Analytical skillsNegotiation abilitiesInterpersonal skillsLegal liability knowledgeInsurance coverage knowledgeCustomer service experienceClear communicationRelationship building

Required

Effective interpersonal, analytical and negotiation abilities required

Ability to provide information in a clear, concise manner with an appropriate level of detail

Demonstrated ability to build and maintain effective relationships

Effective analytical skills to gather information, analyze facts, and draw conclusions; as normally acquired through a bachelor's degree or equivalent

Licensing may be required in some states