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SPS · 12 hours ago

Client Service Associate

Chicago, IL

Full-time

Onsite

Entry Level

$18/hr - $20/hr

2+ years exp

SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation in more than 22 countries across the globe. The Client Services Associate provides exceptional office and mail services, ensuring the highest level of service to all clients and employees while performing various operational functions.

ConsultingDocument ManagementHuman ResourcesOutsourcing

Responsibilities

Provide 5-star customer service to all employees (in all forms of communication)

Receive inbound mail & packages, use handheld scanner to capture package information in package tracking system, relocate items from loading dock to mail center or appropriate internal recipient

Handle all items received through adherence to all safety & security requirements and quality assurance processes

Send outgoing mail & packages utilizing postage meter and shipping software application

Review and reply to emails inquiries regarding incoming items, answer phone calls from site staff, assist clients who walk up to mail center

Light cleaning duties as assigned including maintaining the mail center and mail stations in a neat, orderly fashion

Cross train in other areas of mailroom operations

May be required to drive a company vehicle on occasion

Adhere to all required policies and procedures

Maintain a professional appearance and attitude at all times

Other duties as assigned by supervisor or manager

Qualification

Customer serviceMicrosoft OfficeHandheld scannerShipping & receivingOrganization skillsTime managementVerbal communicationWritten communication

Required

High School Diploma (or equivalent) required

Ability to work independently with minimal supervision

Ability to work assigned work hours determined by manager plus occasional overtime on short notice

Strong verbal and written communication skills

Excellent customer service skills with a hospitality mindset

Current knowledge or ability to learn computer-based systems required for functions of position, especially Microsoft Office

Knowledge and understanding of shipping & receiving procedures

Good organization and time management skills

Fine and/or gross motor skills, including the ability to grasp, lift and/or carry or otherwise move packages on a standard wheeled cart with a load capacity of 60 lbs

Ability to lift or move 20-40 lbs. or greater, frequently

Ability to walk, bend, kneel, stand, and/or sit for an extended period

Manual dexterity required for operating office machinery (desktop/laptop, phone, copy machines, binding equipment, etc.)

Able to sit for 2-3 hours at a time processing data and creating shipping labels

Ability to work in an environment with changing climate conditions- e.g. hot weather, rain/snow and cold temperatures