Uber · 13 hours ago
Program Lead, AV Delivery & Enablement
San Francisco, CA
Full-time
Onsite
Senior Level
$140K/yr - $155K/yr
5+ years expUber is a leading technology company that provides support to customers and partners in the autonomous vehicle space. They are seeking an experienced Autonomous Vehicles Delivery Program Manager to manage drone partners, optimize support strategies, and implement new operating procedures for AV Delivery.
LogisticsMobile AppsRide SharingSoftwareTransportation
Responsibilities
Design & execute high-impact initiatives that define the support experience for AV delivery users
Improve operational performance by using a quantitative approach for issue identification, root cause analysis, and improvement rollouts
Manage external AV partner relationships and reporting, identifying opportunities for defect reduction and continuous improvement
Define, launch and scale support for new and existing partners across global markets
Develop AV support operations procedures, issue workflows, policies and processes
Optimize automated, self-service, and / or agent driven processes
Work with tech partners to define technical requirements
Develop customer, merchant, partner, and agent facing content including saved replies, help-articles and knowledge bases
Develop escalation paths and procedures to ensure edge-cases are addressed
Generate insights for the business and product teams
Qualification
Required
5+ years' of professional work experience in a related field (operations, program management, consulting, strategy, or analytics)
Bachelor's degree or equivalent work experience
Preferred
Strong track record in customer experience strategy or customer service environment
SQL proficiency
Advanced proficiency in Excel/Google Sheets
Ability to move and pivot quickly and thrive under pressure in a fast-paced, unstructured environment
Strong problem solving and business judgment
Strong analytical and critical thinking skills with the ability to use data to develop strategies and make decisions quickly
Proven experience in working with diverse set of functions and stakeholders in complex organizational settings
Prior industry knowledge or experience with Autonomous Vehicles
Strong communication and presentation skills, including experience presenting data & insights to senior audiences
Experience building deep, trust-based relationships with teams and cross-functional partners
Experience building efficient processes that scale across a large organization
Benefits
You will be eligible to participate in Uber's bonus program
May be offered an equity award & other types of comp
You will also be eligible for various benefits
Company
Uber
Uber develops, markets, and operates a ride-sharing mobile application that allows consumers to submit a trip request.
10001+ employees
H1B Sponsorship
Uber has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (689)
2024 (796)
2023 (684)
2022 (954)
2021 (750)
2020 (638)
Funding
Current Stage
Public CompanyTotal Funding
$35.56BKey Investors
William AckmanPayPalToyota Motor
2025-09-08Post Ipo Debt· $2.25B
2025-05-13Post Ipo Debt· $1B
2025-01-01Post Ipo Equity· $2.3B
Leadership Team
Dara Khosrowshahi
CEO
Prashanth Mahendra -Rajah
Chief Financial Officer
Recent News
2025-12-30
2025-12-27
Company data provided by crunchbase