WarehouseQuote · 2 hours ago
Service Operations Manager
Kansas City, MO
Full-time
Onsite
Mid, Senior LevelWarehouseQuote is a company that manages a 3PL Warehousing Network by leveraging technology and operational excellence. The Service Operations Manager role focuses on driving operational execution, coaching a team, and ensuring high-quality order management for client accounts.
B2BTransportationWarehousing
Responsibilities
Ensuring outstanding day-to-day execution and communication across our client accounts
Identifying and coaching the team on issue resolution and exception management
Championing technology, automation, and artificial intelligence
Mitigating order exceptions
Directly manage, coach, and develop a team of Account Coordinators supporting client accounts
Establish clear daily/weekly expectations for order management workflows, responsiveness, and documentation
Conduct regular 1:1s, performance check-ins, and feedback conversations to support growth and accountability
Lead onboarding and training for new team members; ensure long-term role readiness
Culture champion for WHQ operations
Ensure high-quality execution of daily order management activities, including adherence to and improvement of Standard Operating Procedures and guiding workflows for each customer into a common, repeatable process that leverages the full power of our internal operating technology
Monitor work queues and performance to ensure orders are processed correctly, identify root cause issues for order exceptions, meet client commitments and SLAs, and escalate service issues appropriately and promptly
Serve as the internal and client-facing escalation point when issues are complex, high-impact, or time-sensitive
Track and report on key operational metrics, such as order accuracy rate, exception volume and root cause trends, and SLA compliance/turnaround time
Use data and observations to coach performance and improve systems
Maintain strong documentation standards to ensure the team’s work is transparent and dependable
Qualification
Required
Experience in managing and coaching teams
Strong communication skills for day-to-day execution and client interaction
Ability to identify and resolve issues effectively
Experience with technology, automation, and artificial intelligence in operations
Strong understanding of supply chain management and order management workflows
Ability to track and report on operational metrics
Experience in performance coaching and accountability
Strong documentation skills
Ability to work on-site in Kansas City, MO
Benefits
85% of premiums for medical, dental, and vision plans covered by WareHQ Labs
$2,000 annual HRA/HSA contribution
401k with 100% match, up to 6%, immediately vested upon enrollment
Reimbursement programs: childcare, tuition, wellness, cellphone
Free daily lunches
Leadership and development training
Men and women haircuts
Onsite gym
Company
WarehouseQuote
WarehouseQuote is a warehousing platform that offers e-commerce, retail, B2B, import and export consolidation, and logistics services.
Founded in 2019
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
J
Jordan Brunk
Chief Marketing Officer
Recent News
2025-06-21
Company data provided by crunchbase