Associa · 11 hours ago
Director of Community Management Services
San Antonio, TX
Full-time
Onsite
Lead/Staff, Director/Executive
3+ years expAssocia is a leading company in community management with over 225 branch offices across North America. They are seeking a Director of Community Management Services to supervise and support community managers, ensuring client satisfaction and operational efficiency while developing strategies for growth and retention.
AccountingCommunitiesConsultingProperty ManagementReal Estate
Responsibilities
Supervise, train, and mentor portfolio managers and senior managers, including providing ongoing feedback, conducting performance evaluations, identifying competencies for development and providing opportunities for growth and development. Assure statutory compliance of all managers supervised
Support Executive Leadership in developing proactive strategies, policies and procedures for the region in order to exceed client satisfaction, growth, and retention goals and respond to changing business requirements. Maintain an ongoing awareness of competitor growth and retention strategies
Plan and facilitate consistent communication, training, and other resources for staff to ensure consistently strong job performance
Review work product of supervised managers, including adherence to company polices and standard operating procedures, on a regular basis
Participate in regular director meetings to review policies and procedures, discuss goals and objectives, staffing, review reports and assist in problem solving
Ensure the maximization of the operational efficiency of all staff members
Be available to attend board meetings as needed to maintain client relationships
Uphold the highest level of customer service. Ensure that all team members provide the highest level of customer service
Maintain regular contact with board members of managers supervised and report status on a quarterly basis to Branch President
Respond to complaints from homeowners and board members to assure client satisfaction and resolve conflicts
Attend marketing meetings or welcome meetings as needed
Participate in transitions of accounts including effective communication to employees and clients
Qualification
Required
Bachelor's Degree in Business or equivalent experience required
3+ years of community/property management and industry experience
In-depth knowledge of associations CC&R's, By-laws and Articles of Incorporation with the ability to read, understand, and implement said guidelines
In-depth knowledge of laws and regulations that impact the community management industry
Exceptional oral and written communication skills
Ability to work well in a corporate environment
Experience in presenting in a business environment
Ability to establish and maintain effective working relationships with management, fellow employees and the public
Ability to work well independently and self-motivate with minimal supervision
Ability to perform administrative duties in addition to management/leadership duties
Proficient with Word, Excel, Outlook, and PowerPoint and other common software packages
Ability to research problems and prepare written recommendations
Preferred
CMCA and/or other related industry designations preferred
Company
Associa
Associa provides management and consultancy services.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
unknown2008-06-11Private Equity
Leadership Team
Michelle Johnson
SVP, Chief Information & Transformation Officer
Debra Warren
VP Learning & Development
Recent News
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