NiCE · 12 hours ago
Senior Client Services Project Manager
United States
Full-time
Remote
Senior Level
5+ years expNiCE is a global leader in AI and customer experience solutions, seeking a proactive Project Manager to oversee the implementation and delivery of client-facing projects. This role involves leading complex projects, ensuring alignment with the Statement of Work, and delivering measurable value to enterprise customers.
Enterprise SoftwareInformation TechnologyRobotic Process Automation (RPA)SecuritySoftware
Responsibilities
Own full lifecycle project delivery from planning through execution to closure, ensuring adherence to project management best practices (Agile and Waterfall)
Build project plans based on customer requirements and implementation team deliverables. Must understand key technical concepts of Conversational AI to independently build plans
Develop detailed project plans aligned with the SOW
Lead multiple projects concurrently
Track action items and enforce accountability across stakeholders
Identify and mitigate risks early
Lead post-project evaluations
Communicate clearly and regularly with all stakeholders
Foster a culture of collaboration and excellence
Qualification
Required
Minimum 5+ years of project management experience
Proven track record managing multiple projects
Comfortable working with technical teams
Experience serving as the primary client contact
Skilled in developing and maintaining detailed project plans
Proactive in managing risks and escalations
Highly organized and detail-oriented
Proficient in MS Project, Jira, Asana, or Smartsheet
Must be authorized to work in the US
Benefits
NiCE-FLEX hybrid model
Maximum flexibility: 2 days working from the office and 3 days of remote work
Company
NiCE
NiCE is transforming the world with AI that puts people first.
5001-10000 employees
H1B Sponsorship
NiCE has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (14)
2023 (8)
2022 (8)
2021 (11)
2020 (10)
Funding
Current Stage
Public CompanyTotal Funding
unknown1996-02-02IPO
Leadership Team
D
David Gustafson
VP, GM of Platform
Matt Reading
VP, Customer Succes
Recent News
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