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FourLeaf Federal Credit Union · 1 day ago

Assistant Branch Manager - Lynbrook

Lynbrook, NY

Full-time

Onsite

Mid, Senior Level

$65K/yr - $78K/yr

3+ years exp

FourLeaf Federal Credit Union is committed to the financial well-being of its members and has been recognized as a great place to work. The Assistant Branch Manager will oversee branch operations, lead a team to enhance member experiences, and ensure compliance with banking regulations while fostering a positive work environment.

BankingCommunitiesFinanceFinancial ServicesInsuranceLendingMortgage

Responsibilities

Consistently demonstrates positive leadership attributes such as collaboration, strong communication skills, decision making, problem resolution, crisis management, initiative, and high emotional intelligence

Embrace and advocate a culture of change, agility, inclusiveness, and innovation that aligns to Retail and the organization’s vision and strategic goals

Collaborate with supervisory team to set clear objectives for the branch and employees; monitor progress and track results

Promote a balance between the employee and member experience by engaging with the team to support a positive environment

Inspire others to grow and develop to build bench strength

Manage the day-to-day operations of the branch

Collaborate with the supervisory team to continuously develop a consultative sales approach for the team to identify sales opportunities

Ensure the team can effectively process transactions by utilizing FourLeaf systems in accordance with established policies and procedures

Demonstrate a strong working knowledge of operational procedures and policies to be able to assist with complex tasks and situations

Provide direction and guidance in overseeing the supervisory team to make sound decisions and develop their direct reports

Act as the lead supervisor when the Branch Manager is not present

Build strong relationships with all teammates and consistently works to create a positive, inclusive work environment where all employees feel engaged and valued

Collaborate with the supervisory team to effectively recruit, hire, and onboard new employees

Transfer learning to the team through direct development or leveraging other training/development opportunities available

Lead the coaching and career development conversations with direct reports on a consistent basis and ensure that this is in place for the supervisor’s direct reports. This may include overseeing observations, documented coaching conversations, creating development plans, performance improvement plans, and disciplinary actions as needed

Work with manager to identify high potential employees and create career development plans and succession planning for the branch and organization

Identify trends through daily observations and member surveys data to create and implement action plans for the team to provide improved member experience

Ability to de-escalate heightened member situations with emphasis on problem solving and service recovery. Provide support and guidance to supervisors to do the same

Work with the supervisory team to develop teammates to provide exceptional member experiences by cultivating relationships, identifying member needs to make beneficial recommendations and warm transfers to branch representatives or business partners

Ensure that the team strengthens their ability to communicate with members to share knowledge and information

Contribute to the management of the branch traffic flow with lobby management. This includes managing branch scheduling, lobby tracking, appointment assignments, and at times assisting to ensure that the teller and drive-up traffic are managed with limited wait times

Collaborate with the supervisory team in maintaining branch controls. This includes, but is not limited to branch self-audits, reconciliations, daily proof, daily reports, verifying currency, balancing individual cash box/cash recyclers (TCR), CTR’s and SAR’s

Stays abreast and adheres to policies, procedures, and banking regulations

Identifies and manages emerging risks and fraud trends to minimize exposure to members and FourLeaf

Complies with all aspects of Bank Secrecy Act, Anti-Money Laundering, Office of Foreign Asset Control

Participate in the overall success of the branch, Retail Banking and organizational goals by meeting or exceeding assigned performance goals and metrics

Collaborate with the supervisory team to create, implement, and manage strategies

Consistent analysis of branch production reports and activities to identify areas of opportunity

Supports promotions and business development efforts through in-branch contests, sales promotions, and marketing campaigns. Participates in community events and business organizations

Qualification

Financial knowledgeSupervisory experienceLeadershipCrisis managementChange managementRelationship buildingCommunication skillsProblem resolutionPC proficiencyWindows proficiencyInternet proficiencySales experienceLending experienceRecruitment skillsOnboarding skillsCoaching skillsDevelopment planningPerformance improvementCompliance knowledgeAudit skillsRisk managementMarketing skillsCommunity engagementMember experienceLobby managementScheduling skillsEmotional intelligenceTime managementDecision making

Required

College degree preferred or related work experience

3+ years of financial or equivalent sales and service experience

3-5 years of supervisory and leadership experience

3-5 years of credit or lending experience

Medallion Signature Guarantor Certification within 3 months

National Mortgage Licensing System License within 3 months

NYS Notary License within 6 months

PC, Windows, and Internet proficiency

High emotional intelligence, decision-making, excellent communication, relationship building, change management, time management, supervisor employee and member experience skills