Housecall Pro · 13 hours ago
Retention Specialist
United States
Full-time
Remote
Entry, Mid Level
$25.10/hr - $33.65/hr
2+ years expHousecall Pro is dedicated to helping home service professionals streamline their operations and improve their businesses. As a Retention Specialist, you will manage relationships with assigned Pros to enhance product satisfaction and retention, while also innovating processes to exceed customer expectations.
AppsHome ImprovementHome RenovationInformation TechnologyMobileSaaSSoftware
Responsibilities
Own overall relationship with assigned Pros who have failed billing, which include:
Establishing a trusted and strategic relationship with each assigned Pro and drive continued value of our products and services
Resale value on using HCP, work through challenges preventing onboarding to ensure retention and product satisfaction
Prompt attention to details and timelines with the ability to leverage action
Create and Implement Standard Operating Procedures for:
Active and inactive failed billing outreach
Responding to failed billing emails
Updating CC info and plan of action for product success
Ability to effectively communicate client information across teams – sales, tech, customer and product support
Innovate on current processes and proactively seek ways to improve the retention experience
Develop processes that distinguish our brand by exceeding customer expectations
Qualification
Required
2-4 years of full-time sales and/or customer support experience
Demonstrated experience meeting sales metrics
Experience in developing relationships with customers and serving as a consultant
Professional attitude and demeanor when interacting with others
Preferred
Bachelor's degree preferred, but not required
Benefits
Medical, dental, vision, life, disability, and 401(k)
Paid holidays and flexible, take-it-as-you-need-it paid time off
Monthly tech reimbursements
Health care insurance (medical, dental, vision, disability)
Employee assistance program
401(K)
Flexible time off
Paid parental leave
Tech reimbursement
Other company benefits
Company
Housecall Pro
Housecall Pro is a developer of a mobile software platform used to connect back-end business operations and homeowners.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$175.05MKey Investors
PermiraVista Credit PartnersAkkadian Ventures
2022-06-23Series D· $65M
2022-06-23Debt Financing· $60M
2020-11-04Secondary Market
Leadership Team
Ian Heidt
Chief AI Officer & Co-founder
Roland Ligtenberg
Co-Founder, SVP Growth & Innovation
Recent News
San Diego Union-Tribune
2025-12-02
Tech Funding News
2025-11-05
Company data provided by crunchbase