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Carvana · 12 hours ago

Security Operations Center Associate - Overnight

Tempe, AZ

Full-time

Onsite

Entry Level

$20/hr - $21/hr

2+ years exp

Carvana is a company revolutionizing the car buying experience and is seeking a Security Operations Center Associate to join their 24/7 security team. The role involves monitoring security systems, responding to incidents, and providing exceptional customer service to ensure the safety and security of Carvana's operations.

AutomotiveAutonomous VehiclesE-Commerce

No H1B

Responsibilities

Deliver exceptional customer service to our internal and external customers

Support everything related to our Safe and Secure technology

Become proficient with a variety of tools ranging from enterprise video and access control systems and alarm monitoring platforms to various business intelligence sources and internal collaborative tools

Answering routine and emergency calls, monitoring alarms and video equipment including video alarms, door alarms, and duress alarms, and providing general assistance to employees, vendors, and guests

Utilize the physical security systems to detect, analyze and alert others regarding any condition impacting Carvana employees, assets, or business

Select an appropriate course of action utilizing defined protocols to reduce risk and uncertainty and to create optimal outcomes

Provide physical security data and information that allows Safe and Secure managers to assess risk and structure policies and procedures to ensure the best physical security

Respond to life safety incidents (medical, safety, natural disasters, etc.) and dispatch Safe and Secure Associates, facilities, police, fire, and EMS personnel as required via telephone, and/or software systems

Process requests in a timely manner to ensure desired service levels and compliance requirements are met. Ensure adherence to specific Service Level Agreements

Exhibit professional behavior and promote positive working relationships

Maintain regular and predictable attendance in alignment with departmental/divisional policy

Maintain various records of communications and events

Evaluate incidents that may impact employees, venues, or offices and escalate accordingly to Safe and Secure management and subsequently to other business units as necessary

The Operations Center Associate communicates and disseminates information, using established communication vehicles, to key partners using best practices

Qualification

Security Operations experienceCustomer service skillsCCTV monitoringJira experienceMS Project experienceAction-oriented mentalityInterpersonal skillsCommunication skills

Required

High school diploma or GED equivalent

Two (2) years previous Security Operations or Call Center experience

Ability to work flexible hours and shifts, and potential overtime hours as dictated by business need

Demonstrated ability to deliver a consistent, top-notch customer service experience

The ability to effectively communicate with remote users via phone or email and troubleshoot problems using remote connectivity tools or sometimes in the blind

Ability to meet deadlines working in a fast-paced environment with minimal direction

Strong interpersonal and communication skills

Ability to balance multiple priorities in a fast-paced environment

Action-oriented mentality

Must be able to read, write, speak and understand English