Apply on Employer Site

MJM Industries · 17 hours ago

Customer Service Representative

Fairport Harbor, OH

Full-time

Onsite

Mid Level

3+ years exp

MJM Industries is seeking a dedicated and personable Customer Service Representative to join their team. This role involves providing exceptional support to clients, handling inquiries, and ensuring customer satisfaction across various communication channels.

ElectronicsManufacturing

Responsibilities

Serve as the main liaison between customers, sales and production

Manage & track customer orders, ensuring on-time delivery and accuracy

Process quotations, order entries (contract review) and change requests

Communicate lead times, order status and production updates proactively

Respond promptly and professionally to customer inquiries via phone or email

Assist customers with product information, order processing, and issue resolution

Manage data entry tasks accurately

Maintain detailed records in ERP/CRM systems

Assist with continuous improvement initiatives to enhance customer satisfaction and efficiency

Manage upkeep and updates to the Productivity Metrics

Manage and maintain product usage reports by sales dollars and volume

Maintain detailed records of customer interactions and transactions

Provide feedback on common customer issues to help improve service quality

Uphold excellent phone etiquette and communication standards at all times

Collaborate with team members to ensure seamless client support and service delivery

Other duties as assigned by Supervisor

Qualification

Customer Service ExperienceERP/CRM ProficiencyElectronic Manufacturing KnowledgeMicrosoft Office SuiteMultitasking AbilityData Entry SkillsCommunication SkillsAttention to DetailProblem Solving Skills

Required

Experience; 3+ years in customer service or account management role within a manufacturing setting

Strong communication skills, both verbal and written, with excellent phone etiquette

Proficiency in Microsoft Office Suite (Word, Excel) and general computer skills

Ability to perform data entry accurately and efficiently

Good analysis skills for understanding customer needs and resolving issues effectively

Ability to work in a fast-paced environment while maintaining professionalism and attention to detail

Ability to multitask and prioritize in a fast-paced environment

Maintains Order Entry Module with up-to-date customer requirements which shall include part numbers, purchase quantities, PO's, ship dates and shipping requirements

Responsible for verifying customer orders and revision levels within the ERP system

Update manufacturing on all new or changed orders

Responsible for printing packing slips for all shipments

Responsible for the invoicing of all shipped orders within 24 hours of shipment

Responsible for receiving and resolving customer complaints

Inform customers of prices, changes, shipping dates and delays on a timely basis

Responsible for receiving and distribution of customer prints and changes

Responsible for initiating Engineering Change Notices on customer changes

Manage all customer files, customer purchase orders, correspondences, and obsolete quotes

Primary Backup to answering phones

Sales Backup when Sales Manager is out of the office

Customer Service: 3+ years (Required)