Apply on Employer Site

WVU Medicine · 2 months ago

Financial Access Associate

Uniontown Hospital (UNTWN)

Full-time

Onsite

Entry Level

1+ years exp

WVU Medicine is a healthcare organization seeking a Financial Access Associate responsible for collecting patient financial obligations and providing excellent customer service. The role involves accurate cash balancing, data entry, and maintaining positive interactions with patients and hospital staff.

Health CareHospitalMedical

Responsibilities

Ensures all patient financial responsibilities and payment opportunities are identified and discussed with the patient either prior to or immediately following rendered services. Responsible for the collection of specified amounts. Assists with the coordination of the patient's activities with the Financial Care Services Department. Receives, processes and secures cash, checks, and credit cards from patients seeking services. Prepares and issues receipts for payments. Ensures all insurance requirements are completed prior to service rendered. Files and maintains records according to hospital, departmental and regulatory requirements. Reviews records for completeness and corrects any deficiencies. Provides follow up actions on collection processes. Provides clerical functions necessary to maintain the efficient and smooth operations of the departmental and the pre-service collection process

Greets and interviews patients and significant others for the purpose of collecting and discussing patient financial obligations according to the hospital guidelines. Maintains strict response time in regard to interacting with the patient to meet departmental productivity requirements. Responsible for registering in the computer system according to admission/registration guidelines, as well as all additional duties required to complete the registration process

Participates in cross-training functions as directed for maximum flexibility and use of personnel

Performs additional duties, as assigned

Assists in the training and orientation of new staff members

Maintains department equipment

Records and reports equipment malfunctions, including initiating service work orders