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StateHouse Holdings · 13 hours ago

Retail Operations Lead (Full-time) $22.00 hour + tips (tip pooling averages $5-$12/hour)

San Jose, CA

Full-time

Onsite

Entry, Mid Level

$22/hr - $22/hr

1+ years exp

StateHouse Holdings Inc. is seeking a Retail Operations Lead to oversee retail dispensary operations, ensuring compliance and efficiency in delivery, inventory, and sales. The role involves maintaining inventory accuracy, optimizing sales strategies, and delivering exceptional customer service while adhering to state regulations.

CannabisManufacturingRetail

No H1B

Responsibilities

Ensures inventory accuracy and integrity by maintaining and updating inventory logs and digital tracking documents

Leads all cycle counts and end-of-year physical audits and adjusts inventory levels when discrepancies are identified

Investigates inventory discrepancies and creates action plans to prevent future variances

Supports digital menu inventory accuracy and fulfillment of guests’ orders

Maintains high customer satisfaction through efficient best sales and delivery best practices

Maintains an up-to-date understanding of market trends and customer preferences

Collaborates with marketing and merchandising teams to optimize product displays and promotions

Assists in developing and implementing sales strategies to drive revenue and growth

Performs store opening and closing procedures, including completing and reviewing AM/PM checklists and all applicable logs

Leads by example in delivering exceptional customer service

Assists in retail scheduling and delivery route optimization

Handles complex customer inquiries and complaints, escalating issues when necessary

Ensure compliance with all city and state regulations related to cannabis sales and delivery

Executes Ad Hoc Projects as assigned by direct supervisor

Qualification

Inventory management softwareCustomer serviceSales strategiesMicrosoft ExcelProblem-solving skillsInterpersonal skillsOrganizational skillsCommunication skillsAdaptability