PrimeSource Building Products ยท 12 hours ago
BMG Customer Service Representative
Irving, TX
Full-time
Onsite
Entry Level
$50K/yr - $56K/yr
1+ years expPrimeSource Building Products, Inc. is one of the nation's largest wholesale distributors of building supply products, seeking a BMG Customer Service Representative to support customers and distribution centers from their Corporate Office in Irving, TX. The role involves managing customer orders, maintaining pricing channels, and assisting the BMG Field Team with vendor communications and sales tracking.
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Responsibilities
Take calls from specific geographically assigned customers for Building Material Group (BMG). The CSR is the inside sales contact for the BMG Field Team
Take orders for truckload shipments of () BMG Products
Place orders for BMG products with vendors and confirm proper shipping methods, shipping status, and confirming proper pricing levels for that market
Maintaining individual customer pricing channels for BMG products
Deliver correct and precise order information to order entry and maintain communication with our credit department to insure that proper credit procedures are being implemented and followed
Providing our customers with accurate pricing for all vendors the customer elects to buy from
Matching vendor invoices with customer orders for accuracy. These orders are then sent to our billing department for accurate invoicing to the customer
Handling all customer field level problems that relate to shipment shortages, pricing discrepancies, and vendor inventory levels
Primary customer communication channel for price increase, allocation of commodity items, and general market information
Solicitation to all BMG customers selling BMG direct truck loads
Primary vendor contact to maintain proper market pricing
Secures shipments during allocation of product and tracks those shipments
Communicates market intelligence from the vendor and customer to the BMG Field Team
The primary contact point for customer quotations
Maintains accurate market pricing that is delivered to all inside and outside field sellers
Communication channel for all market intelligence and vendor relations
Develop and maintain a list of customers that they are responsible for generating sales of specific product categories
Research accounts that have been non-active based on sales database and input from the BMG Field Team
Systematically list these accounts so that they can be entered into a sales tracking report
Develop sales platforms with these accounts and attain a consistent rapport and product category repeat sales cycle
Builds and maintains customer relationships
Prepares reports of business transactions
Works with outside sales representatives to keep account activities and literature up to date
Solicits new business as outlined by the BMG Field Team
Travels to and attends trade shows, as scheduling permits
Qualification
Required
1 - 2 years of experience
Knowledge of Internet software
Knowledge of Inventory software
Knowledge of Order processing systems
Knowledge of Spreadsheet software
Knowledge of Word Processing software
Benefits
401(k)
401(k) matching
Dental insurance
Flexible schedule
Health insurance
On-the-job training
Paid time off
Parental leave
Referral program
Vision insurance
Company
PrimeSource Building Products
PrimeSource is a specialty branded building products company with a portfolio including fastening solutions and building materials, serving residential and commercial new construction and remodeling markets.
1001-5000 employees
H1B Sponsorship
PrimeSource Building Products has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6)
2024 (7)
2023 (12)
2022 (6)
2021 (1)
2020 (11)
Funding
Current Stage
Late StageTotal Funding
unknown2020-11-13Acquired
Leadership Team
Tom Koos
President & CEO
John Underwood
Chief Financial Officer (CFO), PrimeSource Building Products
Recent News
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