CreatorIQ · 1 week ago
Customer Success Partner, Agency
Los Angeles
Full-time
Hybrid
Mid Level
$90K/yr - $98K/yr
3+ years expCreatorIQ is the operating system for creator-led growth trusted by over 1,300 global brands and agencies. The Customer Success Partner will serve as a strategic advisor to high-value agency partners, helping them achieve business outcomes through influencer marketing by aligning CreatorIQ’s platform capabilities with their needs and driving long-term success.
Advertising PlatformsBrand MarketingEnterprise SoftwareSaaSSocial Media Marketing
Responsibilities
Serve as the primary strategic partner for complex agency organizations, owning value realization across multiple brands, clients, regions, or lines of business
Advise agencies on scaling influencer programs across clients, balancing standardization with flexibility based on client needs
Build deep, multi-threaded stakeholder relationships across strategy, activation, analytics, and executive partners, including holding company and regional partners where applicable
Drive strategic business reviews, maturity assessments, and growth planning sessions that map CreatorIQ into agency workflows, resourcing models, and client deliverables
Partner with Strategic Insights Managers to deliver off-platform analysis, benchmarks, and strategic recommendations that support customer evolution
Use data to proactively identify opportunities and risks, influence adoption, and support continuous program growth
Collaborate cross-functionally with teams including Implementation, Product Education, Support, Sales, and Insights to ensure a seamless, value-focused customer experience
Act as a thought partner to agencies on program governance, measurement frameworks, and operational best practices in influencer marketing
Maintain account documentation (success plans, meeting recaps, engagement history, health indicators) to support consistent, proactive account management
Qualification
Required
Passionate and knowledgeable about influencer marketing, creator content, and the future of digital media
3+ years in a strategic, customer-facing role (CSM, Strategy, Client Services, or Account Leadership), with experience working at or closely with marketing agencies—ideally supporting complex, multi-client or global agency environments
Deep understanding of agency structures, incentives, and challenges, including managing multiple stakeholders, navigating ambiguity, and balancing internal priorities with end-client expectations
Skilled at leading senior-level and executive conversations, translating business objectives into platform value for both agencies and their end clients
Comfortable acting as a strategic extension of an agency team, influencing roadmap conversations, measurement approaches, and long-term program vision
Highly organized, self-directed, and capable of managing a dynamic book of business with a proactive mindset
Adept at leading structured, high-impact engagements like business reviews, level set maturity mapping, and strategic planning
Curious, collaborative, and growth-minded—eager to evolve with a fast-paced, scaling organization
Proficient in Salesforce, GSuite, Zoom, Slack, and tools like Notion or Jira
Preferred
Prior experience at a marketing, media, or influencer agency in a strategy, account management, client services, or consulting capacity
Experience supporting holding companies or global agency networks
Familiarity with agency-facing KPIs, client reporting expectations, and strategic planning cycles
Benefits
Surprise meal stipends: work from home can’t stop the enjoyment of someone else making a meal for you!
15 days vacation, floating and set holidays, wellness allowance, and paid parental leave.
Whole Health Package: medical, dental, vision, life, disability insurance, and more.
A 401k (USA) plan to help you plan ahead.
Work from home stipend: to assist you in setting up a home office that works for you (or buy a new dog leash - your choice!).
Company
CreatorIQ
CreatorIQ is a software to unify and power advanced influencer marketing.
201-500 employees
Funding
Current Stage
Late StageTotal Funding
$80.8MKey Investors
Kayne Anderson Growth CapitalTVC CapitalAffinity Group( TPG Growth)
2021-09-14Series D· $40M
2020-07-21Series C· $24M
2019-06-12Series B· $12M
Leadership Team
Chris Harrington
Chief Executive Officer and Board Director
Timothy Sovay
Chief BD & Partnerships Officer / Chief Operating Officer (previous)
Recent News
2025-11-11
digitalmediawire.com
2025-11-08
Company data provided by crunchbase