Vendor Manager V jobs in United States
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EPITEC ยท 12 hours ago

Vendor Manager V

positionNew York, NY
timeContract
remoteHybrid
senioritySenior Level
money$68/hr - $70/hr

EPITEC is seeking a Vendor Manager V to oversee large-scale vendor operations supporting the Developer Ecosystem Success: Integrity team. This role involves managing outsourced support teams, ensuring operational excellence, and driving performance against key SLAs and KPIs.

Information TechnologyStaffing Agency
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H1B Sponsor Likelynote

Responsibilities

Vendor Operations Oversight: Manage a set of vendor agents, ensuring operations meet SLAs (CSAT, KPIs) and deliver high-quality support at scale
Contract & Budget Management: Oversee contract execution, opex and budget tracking, and capacity planning for vendor teams
Back Office Support: Lead and optimize back office support ticket processes, ensuring timely resolution and operational efficiency
Data Analysis & Forecasting: Analyze large data sets to inform cost modeling, forecasting, and operational improvements
RFP Participation: Support and participate in RFP processes for vendor selection and management
Resource Provisioning: Ensure all external resources are appropriately provisioned on internal systems in compliance with company policy
Vendor Communication: Own communication with a diverse network of vendor companies, fostering strong partnerships
Workflow Optimization: Review, prioritize, and track progress of issues affecting vendor operations; provide optimal solutions
Cross-Functional Collaboration: Support cross-functional teams (Program Management, Engineering, etc.) to ensure requirements are implemented and processes are well understood
Tooling & Automation: Work with tooling teams to define platform designs and automation for vendor management
Process Improvement: Continuously improve and optimize internal and external processes and workflows

Qualification

Vendor operations managementData analysisContract managementSQL proficiencyBudget trackingRFP participationProcess improvementCommunicationProject managementCross-functional collaboration

Required

Experience managing large-scale vendor operations and outsourced support teams
Fluency in handling large data sets, cost modeling, and forecasting
Proficiency in SQL and/or Data Analysis required
Experience in contract management, opex/budget tracking, and capacity planning
Experience with back office support ticket processes
Excellent verbal and written communication skills
Ability to work under pressure and manage multiple projects in a fast-paced environment
Bachelor's degree in a relevant field or equivalent experience

Preferred

Experience participating in/supporting RFPs is a plus
Experience working with large scaled vendor operations (Over 100+. Although 1000s is preferred) and outsourced support teams
Experience in running/supporting RPF
MBA

Company

EPITEC

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Epitec is a premier technology services and professional staffing company.
dateFounded in 1978
location
Southfield, Michigan, USA
people-size1001-5000 employees
web-link
https://epitec.com

H1B Sponsorship

EPITEC has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (148)
2024 (152)
2023 (155)
2022 (268)
2021 (203)
2020 (172)

Funding

Current Stage
Late Stage

Leadership Team

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Mark Ruma
Chief Operating Officer (COO)
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Company data provided by crunchbase