CyberStreams · 14 hours ago
Customer Success Manager
Seattle, WA
Full-time
Onsite
Mid LevelCyberStreams is a comprehensive technology solution provider dedicated to delivering reliable IT services. They are seeking a full-time Customer Success Manager to build and maintain strong client relationships, ensuring customer satisfaction and success.
Cloud ComputingCyber SecurityVoIP
Responsibilities
Building and maintaining strong relationships with clients to ensure satisfaction, retention, and success
Proactively addressing customer needs and providing guidance on technical solutions
Analyzing customer feedback to improve services and collaborating with internal teams to resolve issues
Regularly interacting with customers to ensure their business success and identifying opportunities for growth and service improvements
Qualification
Required
Strong interpersonal and relationship-building skills to foster customer trust and engagement
Proficiency in customer service and a focus on delivering high levels of customer satisfaction
Analytical skills to assess customer needs, monitor performance metrics, and identify improvement opportunities
Experience with customer retention strategies and fostering long-term client partnerships
Ability to solve problems effectively and support business processes through reliable communication and collaboration
Excellent problem-solving skills and a proactive approach to addressing challenges
Preferred
Bachelor's degree in Business, Communications, or a related field
Prior experience in a customer success or support role
Company
CyberStreams
CyberStreams is an IT company that deals with VoIP, technical support, cloud computing and cyber-security solutions.
Founded in 2007
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Mat Kordell
Chief Operating Officer
Company data provided by crunchbase