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Sojo Industries · 16 hours ago

Account Manager

Bristol, PA

Full-time

Onsite

Senior Level

5+ years exp

Sojo Industries is focused on managing and expanding customer relationships, and they are seeking an Account Manager to oversee day-to-day customer engagement and project management. The role involves scoping new projects, developing pricing models, and driving revenue growth through upselling opportunities.

Food and BeverageIndustrial AutomationManufacturing

Responsibilities

Serve as the primary point of contact for assigned customers, overseeing day-to day communication and overall relationship health

Build strong, long-term partnerships by developing a deep understanding of customer needs, goals, and operational requirements

Proactively identify risks, challenges, and growth opportunities within customer accounts

Lead all new project scoping efforts, including defining scope of work, timelines, and deliverables

Develop accurate pricing models and commercial terms for new projects and expansions

Collaborate cross-functionally with Operations, Engineering, Finance, and other internal teams to ensure scopes and pricing are feasible and aligned with company objectives

Ensure a signed Scope of Work (SOW) or contract is executed prior to project initiation

Manage the internal handoff of newly contracted projects to ensure seamless execution

Identify and pursue upsell and cross-sell opportunities within existing customer accounts

Drive incremental revenue growth by expanding project volume, services, or scope

Maintain accurate and up-to-date sales forecasts within Salesforce

Own opportunity management, pipeline hygiene, and deal tracking for assigned accounts

Provide reliable forecasting and reporting to commercial leadership

Act as the internal advocate for customers, coordinating across teams to support successful project delivery

Partner closely with the Commercial Development team to ensure smooth onboarding and handoff of new customers

Support leadership with insights on customer trends, feedback, and growth opportunities

Qualification

SalesforceProject ScopingPricing ModelsAccount ManagementStakeholder ManagementBusiness AcumenMicrosoft Office SuiteERP SystemsCommunication SkillsOrganizational Skills