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Figure · 2 weeks ago

Junior Systems Administrator

New York, NY

Full-time

Hybrid

Entry Level

$26.44/hr - $33.65/hr

3+ years exp

Figure is a company transforming capital markets through blockchain technology. The Junior Systems Administrator will maintain IT systems and provide exceptional end-user support, ensuring smooth daily operations and troubleshooting technical issues.

BlockchainFinanceFinancial ServicesFinTech

No H1B

U.S. Citizen Only

Responsibilities

Assist in configuring, maintaining, and monitoring cloud-based systems and network equipment to ensure reliability and performance

Perform system updates, patches, and preventive maintenance

Support backup processes, disaster recovery testing, and asset inventory tracking

Help maintain security and compliance by following established policies and best practices

Accurately document troubleshooting steps, solutions, and system configurations in the IT knowledge base

Identify recurring issues and recommend improvements to enhance user experience and system stability

Contribute to IT process optimization and standardization efforts

Serve as the first point of contact for NY employees experiencing IT issues, providing prompt, courteous, and effective assistance

Troubleshoot and resolve hardware, software, and network issues across desktop, laptop, and mobile devices

Set up and configure user accounts, workstations, and software in accordance with company standards

Communicate clearly and empathetically with users, translating technical solutions into easy-to-understand terms

Provide onboarding and offboarding IT support for new and departing employees, including hardware setup and access management

Assist with the setup and troubleshooting of conference room systems and services (Zoom and Google Meet)

Qualification

Cloud-based systemsWindowsMacOS supportNetworking fundamentalsActive DirectoryOffice 365AWSGoogle WorkspaceHelpdesk supportInterpersonal skillsCommunication skillsOrganizational skills