StandardAero · 1 day ago
Aviation Customer Account Manager
Maryville, TN
Full-time
Onsite
Senior Level
5+ years expStandardAero is an industry leader in MRO services and customized solutions in the aerospace field. As a Customer Account Manager, you will develop and maintain business relationships with customers, oversee customer-related functions, and ensure the reliability of aviation repair and maintenance through effective coordination and management of resources.
Aerospace
Responsibilities
Develops and maintains business relationship with customers. Oversees and participates in customer related visits and functions
Provides coordination of all local and remote resources necessary to satisfy the needs of the customer; serves as the contractual owner being completely familiar with all contractual and regulatory requirements of the customer
Coordinates with operations to optimize due date compliance and maximize profitability
Monitors the financial status of each specified customer
Ensures Customer Service Team is meeting the targets for performance on turn time, invoicing and other performance measures as developed
Participates in the development and analysis of Customer Service measures of performance (MOPs)
Manages Trade Working Capital (TWC) by the continual reduction of shipped-not-invoiced and aged work-in-progress measures of performance
Ensures all contractual or agreed to reports are provided to customers in a timely manner
Exercises authority in hiring, training, career development, performance appraisal, salary adjustments, promotion, discipline, health, safety and the general employee relations of direct reports
Participates as a member of the management team(s), assisting with the development and realization of strategic plans, budgets, goals and outcomes
Performs duties outlined in the managed Customer Service job descriptions, including acting as a liaison between customers and operations regarding contractual requirements, status of work, pricing, scheduling and shipping; assisting with the settlement of customer complaints; and reviewing and coordinating all contract/transaction work for the business unit/market segment to ensure adherence to the contract/agreement
Observes and reports any issues or concerns in support of the company-wide quality, environmental and Safety Management System [SMS] policies
Carries out special projects as assigned
Qualification
Required
5+ years of Aerospace or Aviation experience - in aircraft maintenance, repair and overhaul or managing fleet or maintenance programs in airlines or leasing business
5+ years experience working in a role with heavy focus on commercial, contracts, program management
5+ years experience in a customer facing role, or similar complexity of internal and external stakeholder management
Preferred
Experience working within an Engine or Aircraft OEM, or a large 121 operator strongly preferred
Bachelor Degree in business administration, finance, or a related field
Strong financial acumen; prior experience with budgets & financial statements
Strong planning, organizational, analytical, decision making and problem solving skills while demonstrating situational awareness
Team leadership skills; ability to lead teams in a matrix environment (without direct reporting responsibility)
Competent working in a culturally diverse environment with a demonstrated sensitivity to other cultural norms and practices
A thorough knowledge of company instructions
Strong verbal and written communication skills as well as presentation skills
Experience building strong working relations with customers
Self motivated with the ability to motivate others
Working knowledge of PC's in the current company operating system environment including Microsoft Office
Ability to travel to customer locations to establish and/or maintain a good working relationship
Benefits
Comprehensive Healthcare
401(k) with 100% company match; up to 5% vested
Paid Time Off starting on day one
Bonus opportunities
Health- & Dependent Care Flexible Spending Accounts
Short- & Long-Term Disability
Life & AD&D Insurance
Learning & Training opportunities
Company
StandardAero
StandardAero is a provider of aircraft maintenance, repair and overhaul services.
5001-10000 employees
Funding
Current Stage
Public CompanyTotal Funding
$1.85B2025-05-21Post Ipo Secondary· $840M
2025-03-24Post Ipo Secondary· $1.01B
2024-10-02IPO
Leadership Team
Marc Drobny
President, Military & Energy
Recent News
2025-12-11
Company data provided by crunchbase