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Crestline Hotels & Resorts · 1 day ago

Sales Manager OEM/HM

Louisville, KY

Full-time

Onsite

Entry, Mid Level

1+ years exp

Crestline Hotels & Resorts is seeking a Sales Manager to join their team at Courtyard Louisville Downtown. The Sales Manager will be responsible for soliciting, selling, and contracting rooms for the assigned markets, while maintaining relationships with existing accounts and attracting new group sales accounts.

HospitalityHotel

Responsibilities

Creates and executes strategic sales plans to identify, attract and retain appropriate business to the hotel

Solicit new and existing accounts to meet and exceed revenue goals through telephone prospecting, outside sales calls, site inspections, and written communication

Attend trade shows, industry meetings, and community events

Overnight travel for business-related activities as needed

Prepare sales proposals for, meet with and entertain clients as deemed appropriate based on individual clients and accounts

Skillfully respond to incoming leads and maximize conversion from all lead sources

Analyze and manage business opportunities to achieve the highest profit margins for department and hotel

Knowledge of local market trends, competition, and key accounts of the hotel

Creatively sells available hotel space to maximize revenue

Negotiate and finalize contracts within approved Crestline guidelines

Ensure proper usage and that all required information is entered into sales software including all significant client communication

Establishes on-sight customer contact as needed and introduces customers to the service staff

Follows up with clients after each function to ensure satisfaction and solicit additional business

Conducts oneself at all times in a professional business manner, acts as a professional representative of the hotel, and is an enthusiastic member of the sales team

Volunteers and assists other sales members as needed in the achievement of their goals to ensure departmental and hotel goals are met

Assists Director of Sales with an annual business plan and budget

Executes and drafts sales action plans

Position may be required to occasionally work flexible hours and weekends

Obtaining rooming lists, catering selection, and set-up details from clients

Finalizing BEOs and contacting customers for final counts as needed

Trace files to ensure correct payment

Proper procedures pre and post function to ensure payment

Communicates with appropriate departments regarding set-up changes and final count

Ensures that guest rooms and meeting rooms are blocked

Provide accurate forecasts to operational departments to ensure proper staffing

Qualification

Sales ManagementRevenue ManagementHotel OperationsSales SoftwareCommunication SkillsHotel Sales ExperienceComputer ProficiencyOrganizational Skills

Required

Must have a high school diploma or GED

One to two years of experience in hotel and/or conference center sales; or any equivalent combination of education and experience which provides the above knowledge, skills and abilities

Ability to utilize a variety of computer programs effectively and efficiently, e.g., Word, Excel, PowerPoint, Outlook, property management system, sales software, timekeeping system, etc

Requires good communication skills, both verbal and written. Must be able to speak, read, write, and understand English

Advanced knowledge of sales skills, revenue management, writing and executing action plans, and hotel operations

Able to set priorities, plan, organize, and delegate