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Air General Inc. · 11 hours ago

Office "Acceptance" Agent - Air Cargo (AUB)

Austin, TX

Full-time

Onsite

New Grad, Entry Level

Air General Inc. is a third-generation, family-owned cargo handling company seeking a full-time Office 'Acceptance' Agent at Austin-Bergstrom International Airport. The role involves delivering exceptional customer service, ensuring compliance with safety protocols, and handling documentation related to cargo operations.

Information Technology

No H1B

U.S. Citizen Only

Responsibilities

Comply with all FAA, Airport, TSA, CBP, USDA, and Air General safety and security procedures, and immediately report any discrepancies to a supervisor or manager

Must handle phone calls professionally and courteously, and accept dangerous goods in accordance with FAA regulations and IATA DGR guidelines. Review and understand all documentation supporting a flight arrival/departure

Releasing import international freight after reviewing CBP clearances and authorizations, collecting air freight charges, and preparing freight transfer manifests

Monitor multiple email accounts and respond to customer inquiries

Provide customers with information concerning the status of their shipments

Reconcile Master and House air waybills, as applicable against ACE Customs systems

Handle, prepare, and manifest export flights for multiple carriers/cities

Data capture Export consignments

Verify booking details and request corrections where applicable

Prepare transfer manifests and notify accordingly for multiple carriers/cities

Transmit Customs for numerous airlines

Send arrival notices for international inbound shipments to multiple carriers/cities

Work independently and with a team to solve problems

Any additional requests by the station and department management teams

Qualification

Cargo handling regulationsMicrosoft OfficeData entryCustomer serviceStress managementEnglish communicationProblem solving

Required

High school diploma or GED required

Must be able to obtain a valid airport SIDA badge

Must be at least 18 years of age

Must have a valid and unexpired US Driver's license

Must be able to lift up to 70 lbs

Candidates must possess some intermediate computer skills, particularly in Microsoft Office programs

Must be able to clearly understand and communicate in English when performing essential job functions

Must be able to pass all pre-employment screenings, background checks, and airport/government security background checks, applicable Custom Security Seal, and post offer drug screens

Be available to work varied shifts, including nights, weekends, and holidays

Ability to handle stress in a fast-paced, high-noise environment, and meet deadlines

Some travel may be required for airline specific training