Ardham Technologies · 3 weeks ago
Presales Engineer
Albuquerque, NM
Full-time
Onsite
Mid Level
3+ years expArdham Technologies is a rapidly growing technology company based in Albuquerque, New Mexico, dedicated to providing innovative managed IT services. The Presales Engineer will collaborate with Account Managers to understand client needs, design tailored technology solutions, and ensure a smooth transition into delivery. This role involves leading technical discovery conversations, developing solution outlines, and engaging with clients to articulate the value of proposed solutions.
Cyber SecurityData CenterInformation TechnologyIT InfrastructureOperating Systems
No H1B
Responsibilities
Presales & Client Discovery
Lead technical discovery calls and workshops to understand a client’s business goals, current environment, and challenges
Ask the right questions to uncover needs around infrastructure, security, continuity, cloud, and managed services
Translate business and technical requirements into recommended solution approaches
Demonstrated ability to manage projects of varying complexity and scale, from small tactical efforts to large strategic initiatives
Technical expertise across Networking and Systems Engineering, with the ability to assess, design and recommend integrated solutions
Proven capability to architect end-to-end solutions, lead implementation efforts, and ensure successful project closure with measurable outcomes
Work within Ardham’s Presales Pod model to craft well-designed, feasible solutions partnering with the Account Manager, Implementation Engineer, and Project Manager to ensure clarity and alignment
Develop solution outlines, architecture recommendations, and supporting documentation used for quoting and SOW creation
Validate solution feasibility and scope with Implementation Engineers to ensure accurate levels of effort and realistic timelines
Clearly articulate why a solution is the right fit, balancing technical requirements, budget, business outcomes, and long-term scalability
Join Account Managers in client meetings to provide technical context, present solutions, and answer detailed questions
Confidently explain the value, trade-offs, and business impact of proposed solutions in a way that resonates with both technical and non-technical stakeholders
Support proposal creation and client-facing documentation that helps move opportunities forward
Build trust and credibility with client contacts from IT practitioners to executives
Ensure all technical details, assumptions, scope elements, and risks are documented clearly for the project kickoff
Smoothly transition scope and knowledge to Project Managers and Implementation Engineers for delivery success
Maintain visibility into solution adoption and client experience for continuous improvement of presales processes
Qualification
Required
3+ years in a Presales, Sales Engineering, Solutions Consulting, or related customer-facing technical role
Background in IT consulting, Managed Services, or Value-Added Reseller (VAR) environments is strongly preferred
Experience supporting solution recommendations across core IT infrastructure, cloud, and security
Familiarity with the types of technology Ardham designs and implements, including: Microsoft-based systems (Windows Server, Active Directory), and exposure to virtualization, storage, backup, and cloud
Understanding of cybersecurity best practices and considerations when designing client solutions
Ability to speak technically about infrastructure, networking fundamentals, cloud services, and security in a way clients understand without needing to be hands-on keyboard
Effective communication and relationship building skills
Ability to simplify complex concepts and guide customers toward well-informed decisions
Curious, solution-oriented mindset with a passion for learning and staying current with technology trends
High follow-through, attention to detail, and commitment to delivering a great client experience every time
Candidates must reside in the Albuquerque, New Mexico area or be within reasonable commuting distance to Ardham's headquarters
This position is not eligible for relocation assistance
Candidates must be legally authorized to work in the United States without the need for current or future sponsorship
Employment is contingent upon successful completion of background and employment verification checks
Company
Ardham Technologies
Ardham Technologies is an Albuquerque’s premier IT service provider company.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Xavier Harvey Franco
Director of Strategic Partnerships
Company data provided by crunchbase