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Valley Health System · 1 day ago

Director, Consumer Access Strategy, Access & Navigation

Mahwah, NJ

Full-time

Onsite

Director/Executive

$132K/yr - $165K/yr

7+ years exp

Valley Health System is seeking a Director of Consumer Access Strategy to ensure optimal operational infrastructure for patient access. This role involves strategic leadership and management of centralized access and navigation operations, collaborating with clinical and operational leaders to implement effective patient access strategies.

Health CareHospital

Responsibilities

Utilizes customer-centric methods to ensure the optimal operational infrastructure is in place to support Valley Health System’s strategic growth and delivery of the ideal access experience for VHS’s patients, healthcare teams and referring providers

Responsible for strategic leadership and management of the centralized access and navigation operations across VHS

Work closely with the clinical chairs and operational leaders throughout VHS to ensure that optimal patient access strategies are developed, implemented, and sustained

Achieving the goals and metrics approved by senior leadership

Collaborates with appropriate entity leaders throughout the System (The Valley Hospital, Valley Medical Group, Valley Home Care and ColigoCare), to determine vision and strategy

Develops, implements and manages system functions related to centralized scheduling

Has direct operational and administrative responsibility for VHS’s Access and Navigation Center

Qualification

Patient Access knowledgeFinancial ManagementLeadershipChange ManagementContinuous ImprovementTechnical ExpertiseCustomer OrientationOrganizationInfluencerCommunication

Required

Bachelor's degree required

Minimum of 7 years of leadership role in healthcare

Knowledge of Patient Access, Practice operations, Registration, and Revenue Cycle operations required

Customer Orientation – establish and maintain long-term relationships with both internal and external customers of the Contact Center, building trust and respect by consistently meeting and exceeding expectations

Communication - communicate clearly and concisely with all levels of the organization, both internally and externally

Organization - proactively prioritize needs and effectively manage both human and capital resources

Leadership - guide the department toward desired outcomes, setting high performance standards and delivering leading quality services in the market. Demonstrated ability to gain trust of key organizational leaders, faculty, team members, and direct/indirect reports

Change Advocate – champion change and feel confident navigating through change management, operational efficiency and process improvement strategies

Continuous Improvement – create and inspire a continuous process improvement mindset, with the ability to pioneer and independently drive change initiatives

Influencer – collaborative focus on influencing standardization and change within entity and corporate departments, as well as physicians and their offices in order to ensure the overall success of the Contact Center and Revenue Cycle operations

Financial Management – develop and manage tools and processes to successfully oversee budget

Technical Expert – strong operational expertise in Contact Center technology