LakeHouse Senior Living · 11 hours ago
Sales Associate
Bellefontaine, OH
Full-time
Onsite
Entry Level
1+ years expLakeHouse Senior Living operates care and lifestyle-focused communities across five states, serving thousands of residents. The Sales Associate role is primarily focused on executing sales processes to inspire prospective residents to move into the community, managing inquiries, and achieving occupancy targets.
Real Estate
Responsibilities
Answers inbound sales calls, engaging with prospects/influencers to ascertain full contact information and perform the first level of discovery process
Greets tours, escorts to the Discovery Room while engaging with the prospects/influencers to create a smooth introduction to the Director of Sales
Manages the customer relationship management system including prospect/influencer data to ensure accuracy and completeness
Produces weekly, monthly, and quarterly sales reports in accordance with a schedule of reports or as requested
Assists daily in visiting model apartment(s) and tour path to ensure the community is ready for company, shows well and meets the model apartment standards including sight, sound, and scent
Makes outbound calls to prospects/influencers that demonstrate effective telephone sales skills resulting in the generation of a tour or mutually agreed upon next step
Monitors sales collateral to ensure inventory levels are appropriate, orders sales collateral through the online portal as needed
Organizes, coordinates, and assists in the planning and execution of the sales event calendar
Conducts tours as needed during sales coverage times or when other sales team members are committed to other prospects/influencers
Administers the “UPs” log as the gatekeeper of all new prospects to ensure equitable distribution of leads to the Director of Sales
Leads coordination and execution of all sales acceleration programs to maximize move ins
Promotes the Resident Referral program and Ambassador Program to support the overall referrals and engagement with prospects
Organizes and manages the “Be Our Guest” Program as needed
Reviews and facilitates the Move-In paperwork with the prospective resident and/or family members
Facilitates and coordinates the Resident Assessment with the clinical team
Oversees and manages the move-in process to ensure a smooth transition into the community
Champion “Red Carpet” move-in process working closely with the Executive Director (ED) and operations team
Ensures all state mandated paperwork and forms are completed on or before the move-in date by the family and/or resident
Coordinates with ED, Business Office Manager (BOM) and Director of Health & Wellness (DHW) the resident’s Administrative Files to ensure it is fully prepared according to state specific regulatory requirements, so lease signing is on the scheduled date without delays
Other duties as assigned
Qualification
Required
Associates degree preferred
One (1) years' experience in an administrative sales or customer service role
Ability to communicate effectively in writing and verbally, speaking the primary language of the residents
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
Ability to draft routine reports and correspondence
Ability to speak effectively before groups of customers or employees of an organization
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs
Ability to apply common sense understanding to solve problems and conduct instructions furnished in written, verbal, or diagram form
Ability to use the Microsoft Office suite, preferably the latest version or higher, including Word, Outlook, and Excel
Ability to use email and navigate the Internet
Ability to use a customer relationship management system
Must demonstrate an interest in working with a senior population
Engages with guests, residents, and staff in a courteous and friendly manner
Supports organization's goals and values
Balances team and individual responsibilities
Exceptional telephone, administration, and customer service skills
Detail oriented and excellent organizational, time management and follow-through skills
Must demonstrate good judgment, problem solving and decision-making skills
Works primarily indoors in a climate-controlled setting
Possible exposure to chemicals as identified in the MSDS Manual
While performing the duties of this Job, the employee is regularly required to sit and talk or hear
The employee is frequently required to stand, walk, and use hands to finger, handle, or feel
The employee is occasionally required to reach with hands and arms and stoop, kneel, crouch, or crawl
The Team Member must regularly lift and/or move up to ten pounds and occasionally lift and/or move up to twenty-five pounds
Specific vision abilities required by this job include close vision
Benefits
Medical
Dental
Vision
Life and disability insurances
Paid time off
Paid holidays
401(k) plan with company match
Employee Assistance Program
Accident insurance policies
Company
LakeHouse Senior Living
LakeHouse Senior Living, representing Discovery Senior Livings’s newest division and regional brand, proudly operates 39 care- and lifestyle-focused Active Independent Living, Assisted Living, Memory Care, and where available, short-term Respite Care communities throughout the Midwest.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase