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Freedom Forever · 10 hours ago

Project Specialist

Lehi, UT

Full-time

Hybrid

Entry Level

$24/hr - $27/hr

2+ years exp

Freedom Forever is a company focused on improving dealer realization through various project activities. The Project Specialist will be responsible for managing project tasks, communicating effectively across departments, and ensuring a seamless customer experience.

EnergyEnergy StorageSolar

Responsibilities

Work assigned queues and document project findings and resolutions per established SOP’s

Collect project documents, resolve tickets, and call sales representatives as required to ensure project progression

Answer inbound calls from customers and sales representatives, providing support and resolving inquiries efficiently

Serve as the primary point of contact for homeowners and sales representatives, ensuring seamless customer experience

Triage projects, create practical solutions, initiate proper action and follow through

Build rapport with sales managers, sales administrators and sales representatives to improve realization rates

Advocate for assigned dealership internally

Learn to answer and action a variety of process and project-specific questions

Properly escalate design and SOW issues to the appropriate internal teams for timely resolution

Become familiar with project requirements based on region, utilities, AHJ’s, and finance partners

Become proficient in LIGHTSPEED, Freedom’s custom-built CRM

Participate in team meetings, discussions and other activities as required to support the team and improve the quality of the operation

Perform other duties as assigned

Qualification

Solar sales supportCustomer serviceLIGHTSPEED CRMCommunication skillsMultitaskingTyping skillsAttention to detailProblem-solving

Required

High School Graduate, GED or equivalent

2+ years of solar sales support experience required

2+ years of customer service experience required

Ability to work a rotating schedule- including early mornings, late evenings, holidays, Saturdays and Sundays are required

Must be able to operate a computer and other communications equipment (i.e. phone, instant messaging, video conferencing, email, etc.)

Ability to communicate clearly and concisely in a professional and effective manner, both verbally and written

Develop and maintain cooperative, effective working relationships with others

Basic clerical and typing skills

Ability to actively listen and comprehend callers' requests and assist with any questions

Must be able to communicate clearly and in a positive demeanor on the phone

Ability to multitask

Computer literate and typing skills of at least 35 words per minute

Excellent communication, customer service, attention to detail and problem-solving skills, including the ability to maintain composure under stress in a high-level environment

Maintain tact and professionalism when dealing with difficult/irate people and those in stressful situations

Ability to work with frequent interruptions

Demonstrates a sense of urgency and ability to meet deadlines

Must be highly organized and able to multitask on several projects at a time

Strong client-facing and teamwork skills