Elliott Davis · 1 day ago
Technical Support Analyst
Charleston, SC
Full-time
Hybrid
Entry Level
1+ years expElliott Davis is a forward-thinking tax, assurance and consulting services firm with a strong workplace culture. The Technical Support Analyst is responsible for providing desktop support and administration for in-house and remote employees, focusing on troubleshooting, project delivery, and user training.
Information Technology
Responsibilities
Maintaining, repairing, and troubleshooting desktop hardware and software packages, as well as mobile desktop hardware and software packages, including devices such as Android and iPhone
Loading workstations for new hires, including desk and office setup with required hardware
Creating documentation such as guides for end-users that describe steps for operating various hardware and software platforms
Helping maintain our firm's internal IT ticketing system, ensuring ticket issues are resolved efficiently and in a timely manner
Working closely with various firm members to answer their technical inquiries, debug issues, and make recommendations
Assist with troubleshooting and resolution of trouble tickets across Firm footprint, including but not limited to: phone support, remote support, onsite support
Document procedures and best practices when necessary
Qualification
Required
Periodic travel is required for projects, training, office relocations, office visits, or to assist other Support Analysts
This is a fulltime in-office role with the ability to work remotely on a limited basis after training
1-2 years' professional experience working in IT, tech-support, or related field
Familiarity with technical concepts, practices, and procedures including Active Directory, workstation imaging, and Microsoft System Center
Proactive nature and ability to rely on your experience and judgement to plan and accomplish goals
Excellent written, communication, and social skills
The ability to work both independently and collaboratively with a team
Strong analytical and critical-thinking skills; ability to develop creative solutions
Ability to occasionally lift up to 50 pounds
Preferred
Bachelor's degree strongly preferred
Previous customer service experience strongly preferred
Benefits
Generous time away and paid firm holidays, including the week between Christmas and New Year’s
Flexible work schedules
16 weeks of paid maternity and adoption leave, 8 weeks of paid parental leave, 4 weeks of paid and caregiver leave (once eligible)
First-class health and wellness benefits, including wellness coaching and mental health counseling
One-on-one professional coaching
Leadership and career development programs
Access to Beyond: a one-of-a kind program with experiences that help you expand your life, personally and professionally
Company
Elliott Davis
Elliott Davis is a top 50 business solutions firm founded in 1920.
501-1000 employees
H1B Sponsorship
Elliott Davis has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2023 (1)
2021 (3)
2020 (4)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Flexpoint Ford
2025-06-11Private Equity
Leadership Team
Richard Davis
Shareholder
Recent News
Private Equity Wire
2025-06-16
UPSTATE BUSINESS JOURNAL
2025-06-13
Company data provided by crunchbase