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E&M Technologies, Inc. · 12 hours ago

Telecommunications Technician

Colorado Springs, CO

Full-time

Onsite

Entry Level

$0/yr - $95K/yr

1+ years exp

E&M Technologies, Inc. is dedicated to recruiting and developing diverse, high-performing talent who are passionate about what they do. They are currently seeking a Telecommunications Technician to support the North American Aerospace Defense Command by providing maintenance, installation, and training for network and user equipment. The role involves monitoring networks, responding to user requests, and ensuring accurate inventory management.

EducationInformation TechnologySoftwareTrainingWeb Development

Growth Opportunities

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Provide support to monitor, install, and perform maintenance of associated networks, and end user equipment/peripherals

Respond to user requests for assistance

Perform on-the-spot diagnostic evaluations, implementation of corrections, and training of users in proper equipment/network operations

Provide support and perform upgrades to platforms, train staff, and maintain daily logs

Provide 24/7 maintenance support, complete modification, and installation of network, cryptographic equipment (i.e.,KIV-7M/KG-175), and instruments (Secure Communications user items/peripherals)

Provide network/end user item initial and recurring training for all users

Update networks/equipment and help ensure inventory is accurate

Ensure ticketing system is kept up to date on network/system trouble tickets

Route calls, transfer information, and handle administrative duties

Complete various tasks such as typing, checking, and recording information

Oversee the order and replacement of new hardware and software, including warranty claims

Perform and provide server, workstation, and system expertise including on-site and off-site travel (internal to the complex)

Assist in development/implementation of system documentation and operating procedures

Research the selection and installation of new network/switching equipment, including hardware and software

Qualification

DoD IAT Level II CertificationTelecommunications Secure VoiceCryptographic/Communications SecurityDigital Switching Systems - 2A CertificationNetwork ManagementCustomer InterfaceOperations PlanningTrainingCertificationTechnical Presentations

Required

Must have 1, or more, years of full-time work (general) experience

Must have 6 months, or more, of directly related experience

Must have a current DoD IAT Level II Certification (eg Sec+)

Must be a U.S. Citizen

Must have and be capable of maintaining a U.S. Department of Defense (DOD) security clearance at the required level

Preferred

Digital Switching Systems - 2A Certification

Knowledge of Telecommunications Secure Voice Switched Network switch management/maintenance

Secure Voice Responsible Officer and Telecommunications Control Officer experience

Experience with Cryptographic/Communications Security (COMSEC) and COMSEC Responsible Officer requirements

Operations planning and management in a real-time support environment

Ability to prepare, objectively review, and deliver technical presentations

Experience with technical knowledge capturing, training, and certification of personnel

Have demonstrated experience and capability with interfacing with customers at very high levels

1 year of related experience with modification, and installation of the secure Telecommunications Secure Voice Switched Network, cryptographic equipment (i.e., KIV-7M/KG-175), and end user peripherals

Commercial Public Base eXchange and telephone switch experience

Experience assisting with conferencing