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Paradigm Oral Health · 17 hours ago

Treatment Coordinator

Avon, Ohio

Full-time, Part-time

Onsite

Entry Level

1+ years exp

Paradigm Oral Health is a well-established dental practice committed to providing high-quality care in a warm and friendly environment. They are seeking a passionate and dedicated Treatment Coordinator to greet patients, manage schedules, and ensure excellent patient experiences while maintaining confidentiality and adhering to HIPAA regulations.

DentalHealth CareHospitalHospitalityMedical

Responsibilities

Greet patients, answer phones, schedule appointments, provide cost estimate, and collect patient financial responsibility

Manage the doctor's schedule and any communications with patient and referring offices

Provide concierge level customer service while interacting with patients, referring offices, and team members over the phone, in person, or via electronic communication

Update and maintain patient insurance information

Maintain doctor schedule to ensure efficient use of the doctor’s time

Partner with clinical team to ensure excellent patient experience

Adhere to deadlines and prioritize work against the patient schedule

Collect payments from patients in an effective and professional manner

Understand doctor treatment recommendations and develop treatment plans from diagnosis

Effectively communicate treatment options and associated costs to the patient

Maintain confidentiality of all information in accordance with HIPAA

Perform other related duties as assigned

Qualification

Dental terminologyCustomer serviceOrganizational skillsBasic office skillsEffective communicationProblem-solving skillsAttention to detailLeadership skills