Pest-End · 19 hours ago
IPM Area Supervisor-Lowell-Methuen MA
Lowell, Massachusetts
Full-time
Onsite
Mid, Senior Level
5+ years expPest-End is a fast-paced company expanding in the pest control industry. They are seeking an IPM Area Supervisor to manage and support a team of technicians, ensuring high standards of service and operations within an assigned New England region.
CommercialExtermination ServiceResidential
Responsibilities
Train and mentor technicians on services, product applications, and equipment usage to build confidence and competence
Assist in onboarding and field training for new employees, ensuring they gain the skills and knowledge needed from day one
Conduct regular check-ins with team members to provide updates on pest control methods, safety protocols, and industry best practices
Support the implementation of training materials, manuals, and guides for both new and experienced technicians
Assess individual training needs through audits and performance evaluations, and implement tailored follow-up plans as necessary
Provide ongoing mentorship, professional development, and constructive feedback to foster technician growth
Offer field support by troubleshooting challenges and ensuring adherence to service protocols to maintain high-quality service
Conduct routine vehicle inspections to uphold cleanliness, proper stocking, and compliance with company standards
Perform quality control (QC) audits to evaluate technician performance, identify areas for improvement, and provide actionable recommendations
Monitor product usage and inventory, ensuring technicians are equipped with all necessary tools and materials
Assist as needed with vehicle setups and safety checks, ensuring all equipment is operational and meets safety standards
Represent Pest-End with professionalism, delivering exceptional customer support during face-to-face interactions
Address customer concerns promptly, providing clear communication and fostering strong, trust-based relationships
Support technicians in managing customer accounts, ensuring satisfaction and building long-term partnerships
Collaborate with the Technical Director and QA teams to develop and refine strategic operational processes and training programs
Stay current on pest control techniques, safety regulations, and industry advancements to continually improve team performance
Maintain accurate and detailed records of training activities, quality audits, technician progress, and performance metrics
Work closely with the technical team to recommend and implement improvements to training programs, quality control processes, and operational standards
Foster a team culture centered on excellence, collaboration, and continuous learning
Partner with other departments via regular meetings to maintain positive professional relationships and ensure cohesive operations
Participate in rotating on-call responsibilities on scheduled Saturdays, responding to emergencies or urgent customer needs as required
Qualification
Required
MUST HAVE FORMER PEST EXPERIENCE
MUST HAVE MA CORE
Strong leadership and interpersonal skills to effectively manage, motivate, and develop a team
Proven ability to train and mentor technicians, with a focus on teaching strategic operational processes
Comprehensive knowledge of pest control techniques, products, and equipment, with a minimum of 5 years of industry experience preferred (not required)
Experience in training, quality control, or a similar role is highly desirable
Exceptional customer service skills with a customer-first mindset, emphasizing relationship-building and problem-solving
Proficiency in conducting quality control audits and evaluating technician performance
Ability to troubleshoot and provide field support for technicians as needed
Strong organizational and time-management abilities, with attention to detail and the capacity to pivot quickly in a fast-paced environment
Proficient with mobile technology and Microsoft Office Suite, with the ability to train others on device usage
Excellent communication skills, both verbal and written, to collaborate effectively with technicians, QA teams, and other departments
Self-motivated and capable of working independently while meeting deadlines and operational goals
Basic knowledge of safety protocols and vehicle maintenance is a plus
High school diploma or equivalent is required
Valid driver's license with a clean driving record
Ability to travel as needed with or without a set service area
Satisfactory references from employers and/or professional peers
Satisfactory criminal background check and drug screening
Benefits
Company Revenue Bonus
Company
Pest-End
Pest-End is a pest control company that offers pest and wildlife removal services for residential and business customers.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Adam Carace
CEO
Company data provided by crunchbase