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GMW JCB · 11 hours ago

Parts & Service Outside Sales Representative

Donna, TX

Full-time

Onsite

Mid Level

GMW JCB is a full-service JCB dealership in South Texas specializing in heavy equipment. They are seeking a Parts & Service Outside Sales Representative responsible for developing long-term customer relationships and promoting parts and service solutions to enhance equipment performance.

Machinery Manufacturing

Responsibilities

Promote and sell parts, service repairs, PM programs, rebuilds, and value‑added maintenance solutions

Research equipment, parts, and Allied products to meet specialized customer requirements

Prepare and deliver quotes, proposals, and service recommendations

Follow up on open quotes and convert opportunities into sales

Work closely with Service Managers, Parts Managers, and Technicians to coordinate customer needs

Communicate customer issues, opportunities, and feedback to internal teams to improve service delivery

Assist with scheduling service work, warranty coordination, and parts availability when required

Build and maintain strong relationships with customers across the assigned territory

Conduct regular site visits to understand customer needs, equipment usage, and maintenance requirements

Document all customer interactions, opportunities, and follow-up actions

Maintain strong working knowledge of JCB equipment, Allied products, and competitive offerings

Respond promptly to customer inquiries regarding equipment, parts, and service options

Support Sales staff with equipment demonstrations, walk‑arounds, and Sales agreements when needed

Qualification

Heavy equipment experienceMechanical aptitudeCustomer service skillsCRM systems proficiencyField sales experienceTask prioritizationEquipment inspectionsJCB familiarityCommunication skillsRelationship-buildingIndependent work