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Live! Casino & Hotel Maryland · 15 hours ago

Slot Technician Manager - Bossier

Bossier City, LA

Full-time

Onsite

Senior Level

6+ years exp

Live! Casino & Hotel Maryland is seeking a Slot Technician Manager responsible for the successful operation of the Technical Operations of the Slot Department. The role involves ensuring operational readiness and compliance of VLT/Slot machines, managing repairs, and coordinating with technicians to maximize performance.

CasinoGamblingHotel

Responsibilities

Manages the budget for the Slot Technical Department

Maintaining required documentation of slot moves, maintenance and repair logs, and purchase orders and requisitions for slot machine parts and supplies

Manages house technicians as directed by Louisiana Live Slot Department and/or coordinates Service Technicians directed by Louisiana Gaming Control Board in the performance of their duties

Responsible for creating/reviewing reports and statistical data for malfunctions or other problems and implementing appropriate maintenance and repair lists

Creates processes for investigating standard deviation, variance, and other performance errors with slot machines

Review the department’s financial data, operational performance, and all other activities with the Director of Slot Operations

Assists and works with the Slot Operations Managers/Supervisors to ensure maximum game availability and customer experience

Create managerial reports for executive review while providing recommendations for improved operations, service methodology, and slot performance indicators to support the functions of analytical and forecasting requirements to improve revenue

Slot Machine performance as it relates to actual and theoretical hold, coin in, and handle pulls

Analyze and monitor slot machine performance relating to slot movements, new products, and denomination changes

Maintain the integrity of the slot master database and all slot equipment and related information

Coordinates supplemental support activities between Technicians and Table Games Department, assisting with maintenance and repairs of electronic signage, replacement of table game layouts, etc

Ability to extend complimentaries in accordance with the property comp matrix

Other duties as assigned

Qualification

Slot Technical ManagementSlot accounting systemsMultiple slot machine modelsAutoCADElectronic testing devicesTeam buildingHighly AnalyticalData reportingOrganizationCommunication

Required

High School or GED Equivalent

A 4-year degree in a related field or equivalent work experience

Six (6) to fifteen (15) years' experience in Slot Technical Management preferred while electronics and maintenance of technical equipment, video game machines or other industry experience is considered

Ability to analyze and interpret department needs and results

Ability to read, write simple instructions and regulatory documents

Highly Analytical

Ability to solve complex problems

Strong communication

Knowledge of hand tools and electronic testing devices

Ability to perform assigned duties in an interruptive office under frequent time pressure

Broad variety of tasks and deadlines requires an irregular work schedule

Organization

Team building

Data reporting

Must have the ability to secure and maintain licensure as required by Louisiana Gaming Control Board or any other applicable regulatory entity as may be required to perform assigned duties, or as required by Live's operating standards

Preferred

experience with Slot accounting and player tracking systems

Multiple slot machine manufacturers and models, set up, communications and optioning

AutoCAD and floor layout

Company

Live! Casino & Hotel Maryland

Glassdoor3.5

The five-time AAA Four Diamond rated Live! Casino & Hotel Maryland opened in 2012 and is one of the largest and most luxurious commercial casinos in the country.

Founded in 2012

Hanover, Maryland, USA

1001-5000 employees